Professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently strives for efficient and empathetic service to achieve desired results. Recognized for reliability and a proactive approach in meeting customer and organizational goals. Customer service professional with a proven track record of delivering bilingual support and enhancing client satisfaction. Known for efficiently resolving issues and improving overall customer experiences. Thrives in a team-oriented environment, excelling in effective communication and creative problem-solving.
As a Tim Hortons Supervisor, I managed daily store operations, overseeing a team of 7-15 employees while ensuring excellent customer service and maintaining a clean, efficient environment. I trained and supervised staff, delegated tasks, and handled inventory management to minimize waste and ensure product availability. I also managed cash handling, processed transactions, and ensured compliance with food safety and health regulations. Additionally, I scheduled shifts, promoted company products, and worked to achieve sales targets, all while fostering a positive and productive team atmosphere.