Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

De Lunick Paul-David Asseke

Southgate,Canada

Summary

Professional with a strong background in customer interactions and service solutions. Adept at conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Collaborative team player who easily adapts to changing needs and consistently strives for efficient and empathetic service to achieve desired results. Recognized for reliability and a proactive approach in meeting customer and organizational goals. Customer service professional with a proven track record of delivering bilingual support and enhancing client satisfaction. Known for efficiently resolving issues and improving overall customer experiences. Thrives in a team-oriented environment, excelling in effective communication and creative problem-solving.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Supervisor, Barista

Tim Hortons
10.2022 - Current

As a Tim Hortons Supervisor, I managed daily store operations, overseeing a team of 7-15 employees while ensuring excellent customer service and maintaining a clean, efficient environment. I trained and supervised staff, delegated tasks, and handled inventory management to minimize waste and ensure product availability. I also managed cash handling, processed transactions, and ensured compliance with food safety and health regulations. Additionally, I scheduled shifts, promoted company products, and worked to achieve sales targets, all while fostering a positive and productive team atmosphere.

Parking enforcement, Co-op student, Security

Fairmont Security
02.2023 - 06.2023
  • As a Parking Enforcement Security Guard, I monitored parking areas to ensure compliance with local regulations, issuing citations for violations such as expired meters or unauthorized parking. I conducted regular patrols, managed traffic flow, and addressed customer inquiries regarding parking policies. Additionally, I maintained accurate records of violations and collaborated with law enforcement to handle more serious infractions, ensuring a safe and orderly parking environment.

Receptionist, Pizza maker, Janitor, Stocker

Good Fellas Pizza
06.2022 - 09.2022
  • As a Pizza Maker and Receptionist, I was responsible for preparing pizzas to order, ensuring high-quality ingredients and consistent presentation while maintaining cleanliness and food safety standards. I also managed customer orders, answered phone calls, and provided excellent customer service at the front desk, assisting with inquiries, processing payments, and handling reservations. Additionally, I coordinated orders with kitchen staff and ensured efficient service during busy periods, contributing to a positive dining experience for all customers.

Education

Police Foundation program -

Humber College
04.2025

Skills

  • Hard-working
  • Problem-solving
  • Good communication skills
  • Flexibility
  • Team player
  • Time management
  • Working independently
  • Conflict resolution
  • Emergency response
  • Customer service
  • Team building
  • Surveillance operations
  • Report writing

Certification

  • First Aid & CPR/AED level C certification
  • WHMIS Certification
  • Bringing in the bystander certificate
  • Occupational Health and Safety Awareness
    Training for Workers
  • Workplace Violence and Harassment Training
  • Defusing Hostile Customers Training
  • Diversity, Equity, Inclusion, and Belonging
    (DEIB) Training
  • Understanding Human Rights Training (AODA
    Edition)
  • AODA Customer Service Standards Training
  • Food Safety Certification
  • Security Liscence

Languages

English
French

Timeline

Parking enforcement, Co-op student, Security

Fairmont Security
02.2023 - 06.2023

Supervisor, Barista

Tim Hortons
10.2022 - Current

Receptionist, Pizza maker, Janitor, Stocker

Good Fellas Pizza
06.2022 - 09.2022

Police Foundation program -

Humber College
De Lunick Paul-David Asseke