DELUCKSON SIVAGNANAM
Brampton,ON
Summary
Trained in product handling, storage organization and shipping procedures. Good order-picking, palletizing and container building skills. Inventory products and update records to support warehouse operational requirements.
Overview
7
7
years of professional experience
Work History
Warehouse General Laborer
Cantam Express
12.2023 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Supported team members in completing tasks efficiently, fostering a collaborative work atmosphere.
- Loaded and unloaded shipments with care to prevent damage to products or packaging materials.
- Maintained punctuality and reliability in attendance, contributing to overall team success in meeting deadlines and goals.
- Performed inventory control, such as counting, and stocking merchandise.
- Enhanced workplace safety through regular equipment inspections and adherence to safety protocols.
- Prepared orders for shipment by carefully selecting items from storage locations according to pick lists.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Maintained clean, orderly work environment free of hazards.
Customer Service Team Leader
Aegis Services Lanka (PVT) LTD
01.2021 - 01.2023
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Handled day-to-day customer contact via phones, and emails.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Cashier
Cargills Food City
01.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Crew Member
Burger King
01.2018 - 12.2018
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Assisted other team members to achieve goals.
Education
Pre Sea training course for Deck Rating, issued under the provisions of the international convention on standards of training, certification and watchkeeping for seafarers. - Maritime Studies
UNK Global Maritime Institute
Colombo, Sri Lanka11.2021
HND in Computing Cyber Security - Cyber Security
ESOFT Metro Campus
Colombo, Sri Lanka07.2020
No Degree - Computer Network Electronics Technician
Miani Technical Institute
Batticaloa, Sri Lanka01.2019
Trinity College
Kandy, Sri Lanka12.2014
Skills
- Loading and unloading
- Pallet Jack Handling
- Shipment Preparation
- Warehouse Organization
- Warehouse Safety
- Sorting and Labeling
- Package handling
- Order Picking
- Shipping and receiving
- Heavy Lifting
- Material Handling
- Product Packaging
- Order Preparation
- Supply Chain Management
- Wrapping and boxing
Languages
English
Full Professional
Tamil
Full Professional
Timeline
Warehouse General Laborer
Cantam Express
12.2023 - Current
Customer Service Team Leader
Aegis Services Lanka (PVT) LTD
01.2021 - 01.2023
Cashier
Cargills Food City
01.2019 - 02.2020
Crew Member
Burger King
01.2018 - 12.2018
Pre Sea training course for Deck Rating, issued under the provisions of the international convention on standards of training, certification and watchkeeping for seafarers. - Maritime Studies
UNK Global Maritime Institute
HND in Computing Cyber Security - Cyber Security
ESOFT Metro Campus
No Degree - Computer Network Electronics Technician
Miani Technical Institute
Trinity College
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