Delta Brown

Executed promotional floor sets and merchandising resets by interpreting planograms and reorganizing fixtures, apparel racks, and displays across multiple departments.

• Collaborated with store leadership to implement seasonal promotions and product placement strategies that enhanced visual presentation and supported sales goals.

• Maintained organized, visually appealing sales floor displays by ensuring accurate merchandise placement, signage, and promotional execution.

• Assisted in training and supporting team members on merchandising standards, recovery procedures, and effective product presentation.

• Delivered exceptional customer service while balancing cashiering, merchandising, and sales floor responsibilities in a fast-paced retail environment.

• Assisted 50–70 customers daily with health insurance benefits, claims, authorizations, and billing inquiries while maintaining quality and productivity standards.
• Achieved a 95%+ customer satisfaction rate by resolving issues efficiently and providing clear explanations of coverage and claims processes.
• Maintained accurate documentation and account updates with a 99% accuracy rate, supporting compliance and audit requirements.
• Reduced repeat customer contacts by providing thorough issue resolution and proactive follow-up on complex cases.
• Consistently met or exceeded performance goals for call handling, quality assurance, and customer service metrics.

• Scheduled and confirmed 40–60 patient appointments weekly, optimizing provider calendars and reducing scheduling gaps.
• Assisted patients with appointment scheduling, insurance inquiries, and office procedures, fostering positive patient experiences and streamlining clinic operations.
• Processed patient registrations, insurance information, and medical documentation accurately, supporting smooth patient flow and compliance.
• Coordinated referrals and authorizations for specialty care, ensuring timely access to treatment and enhancing patient satisfaction.
• Supported multiple healthcare providers by managing records, correspondence, and administrative workflows in a fast-paced medical environment.
• Maintained HIPAA-compliant patient records and documentation, ensuring confidentiality and regulatory compliance.