Delroy Griffith

• Followed safety regulations to maintain safe work environment.
• Improved package handling efficiency by implementing proper sorting and organizing techniques.
• Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
• Reduced damage rates for packages through careful handling and adherence to safety protocols.
• Used hand-held scanners and physical logs to accurately track item movements.

• Offload inventory from delivery trucks.
• Packing the inventory for distribution.
• Packing the skids with finished products for distribution.
• Shift – lead - responsible for leading a team in the production process.

• Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
• Collected room deposits, fees, and payments.
• Maximized revenue by upselling room upgrades and additional services.
• Handled cash transactions accurately, balancing daily reports at the end of each shift.
• Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
• Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
• Greeted guests upon arrival and offered assistance.
• Improved guest experience scores by consistently delivering exceptional service through active listening skills.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.