Summary
Overview
Work History
Education
Skills
Websites
Certifications And Achievements
Timeline
Generic

Delroy Dias

Toronto,Ontario

Summary

Salesforce Consultant with experience in leading QA teams with over thirteen years of hands-on experience delivering Enterprise Transformation for numerous clients in Financial Services, Retail and Healthcare sectors by leveraging Salesforce's suite of products including Financial Services Cloud, Sales Cloud, Service Cloud, Health Cloud and Data Cloud. My expertise spans Salesforce administration, data migration, multi-cloud implementation and Agentforce. My ability to build strong relationships and a deep understanding of business processes, elevates me as a trusted advisor to clients navigating digital transformation. As a QA Lead at Deloitte and Amazon, I oversaw and managed the quality assurance process in an agile delivery environment.

Overview

14
14
years of professional experience

Work History

Salesforce Consultant

Plative Inc.
Toronto, Canada
10.2022 - 04.2025
  • Collaborated with financial institutions to deliver 15+ bespoke Salesforce solutions, boosting client satisfaction.
  • Worked as both Project Manager and Senior Business Analyst, managing budgets, risk assessments, and stakeholder communications, project tracking efficiency, documented business and functional requirements.
  • Implemented enhanced security models using permission sets, profiles, sharing rules and territory models, implemented duplicate management and validation rules to safeguard user data.
  • Designed custom dashboards and reports, leading to a 15% increase in revenue through data-driven decision making. Configured advanced Lightning Pages and streamlined UX, increasing user engagement by 25%.
  • Automated key workflows using Flows, reducing manual effort and improving operational efficiency.
  • Led sandbox-to-production deployments, cutting errors and ensured smooth releases using Changeset and Copado.
  • Implemented App Exchange products and integrated Salesforce with third-party tools (e.g., Outlook, HubSpot, Conga Composer, Pitch Book, ZoomInfo, Form Assembly).
  • Created Jira Board, facilitated user story refinement, triaged bugs in Jira, defined Test Scripts for User Acceptance testing, planning UAT timeline, training UAT testers and prepare End-to-End Functional Testing test cases.
  • Directed cross-functional teams, maintained 100% timeline adherence, and achieved a 95% client satisfaction score.
  • Delivered insightful reporting using Calculated Insights and Tableau CRM, enhancing strategic decision-making.
  • Actively participated in discovery and design meetings, creating Universal Process Notations (UPN) using Lucid charts, data flow diagrams and Entity Relationship diagrams to support system architecture and stakeholder alignment.
  • Integrated Salesforce with Data Cloud to unify customer data by designing and managing Data Model Objects, data lake objects, and data streams; built Calculated Insights, configured Search Indexes, and enabled generative AI use cases using retrievers, agent actions, Agent Builder, prompt templates, and prompt flows for customer service and sales automation.

Senior Consultant - Salesforce

Deloitte Consulting
Bengaluru, India
09.2017 - 10.2022
  • Company Overview: [Clients: The Royal Bank of Canada (US/Canada) and Cardinal Health (USA)]
  • Led QA and test automation strategy for Salesforce implementations (FSC, Health Cloud, Sales Cloud) for RBC Wealth Management teams across US and Canada.
  • Managed a team of 6+ QA analysts across global locations, ensuring quality standards and timely delivery.
  • Developed comprehensive test plans, defect logs, User Acceptance Testing scripts, and executed testing in Agile environments and Scrum framework.
  • Created Tableau CRM dashboards to deliver KPI insights and drive process improvements.
  • Collaborated with business stakeholders and dev teams to align testing priorities and mitigate risks.
  • Utilized Data Loader and Data Import Wizard for bulk data operations, ensuring efficient onboarding and data migrations.
  • Developed robust project documentation in Jira including detailed project plans, Kanban board, aligning test cases with user stories.
  • Led UAT for new features and led training with comprehensive user guides, driving adoption and minimizing support tickets.
  • [Clients: The Royal Bank of Canada (US/Canada) and Cardinal Health (USA)]

Quality Assurance Engineer

Amazon Development Centre
Bengaluru, India
05.2013 - 08.2017
  • Spearheaded QA efforts for product launches like Amazon Fire TV, Tablets, and Fire Phone.
  • Oversaw quality assurance of Top 500 apps across global Amazon Appstore marketplaces (US, UK, Japan, Germany).
  • Supervised a QA team of 10 and executed Functional, Regression, System Integration Testing and User Acceptance Testing for Amazon AppStore team.
  • Analyzed customer feedback and production issues to drive continuous improvements and reduce defect rates.

Software Engineer

CommNet Software Technologies
Bengaluru, India
08.2011 - 05.2013
  • Gathered client requirements and led XML/XSLT solution development.
  • Built custom installers using InstallShield and managed version control via Visual SourceSafe.

Education

Master of Business Administration (MBA) - Information Technology

Sikkim Manipal University
India
01.2016

Bachelor of Engineering (B.E.) - Computer Engineering

Goa University
India
01.2010

Skills

  • Salesforce Lightning
  • Jira
  • Financial Service Cloud
  • Data Cloud
  • Sales Cloud
  • Service Cloud
  • Wealth Management
  • Tableau CRM
  • Data Analysis
  • Automation
  • Agentforce
  • Generative AI
  • User Experience Design
  • Agile Methodology
  • Scrum
  • Team Leadership
  • Detail-Oriented
  • Strong Work Ethic
  • Consulting
  • Client Communication
  • Client presentations

Certifications And Achievements

  • Salesforce Certified AI Associate
  • Salesforce Certified AI Specialist
  • Salesforce Certified Administrator
  • Achieved two perfect 10/10 client satisfaction rating for Salesforce implementations, 01/01/25, Plative
  • Applause Awards (x2), 02/01/21 & 03/01/20, Deloitte
  • Mountain Mover Award, 12/01/16, Amazon

Timeline

Salesforce Consultant

Plative Inc.
10.2022 - 04.2025

Senior Consultant - Salesforce

Deloitte Consulting
09.2017 - 10.2022

Quality Assurance Engineer

Amazon Development Centre
05.2013 - 08.2017

Software Engineer

CommNet Software Technologies
08.2011 - 05.2013

Master of Business Administration (MBA) - Information Technology

Sikkim Manipal University

Bachelor of Engineering (B.E.) - Computer Engineering

Goa University

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Delroy Dias