Delphine Shakina Emmanuel John Manoharan
Summary
- Dedicated Lead known for rapidly solving technical issues before operational interruptions occur. Takes ownership of company-wide technology performance metrics. Eager to collaborate with junior staff and external stakeholders to advance business goals and maintain streamlined operations.
- Ambitious Technology Lead with 7+ years successfully aligning internal and external technical resources to provide consistent and reliable progress toward business goals. Proponent of human-centric management approach and owner of deep technological expertise. Adept at combining scientific tools and common sense to maintain uptimes and exceed service level agreements.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Technology Lead
Infosys Limited
01.2023 - Current
- Led cross-functional teams to successfully deliver complex technology projects within agreed timeframes and budgets.
- Collaborated with stakeholders to define technical requirements, ensuring alignment with business objectives.
- Increased team productivity through effective collaboration, clear communication, and regular progress updates.
- Streamlined software development process with the introduction of Agile methodologies, resulting in faster project completion times.
- Troubleshot complex issues impacting systems performance, applying root cause analysis techniques to prevent future occurrences.
- Provided mentorship to junior team members, fostering professional growth and strong work ethics in the workplace.
- Managed vendor relationships to ensure timely delivery of products/services while maintaining cost effectiveness.
- Reduced system downtime by implementing proactive monitoring and maintenance procedures.
Technology Analyst
Infosys Limited
11.2021 - 12.2022
- Assisted with deployment issues by clarifying user questions and identifying problems.
- Optimized system performance through regular maintenance and updates, resulting in increased efficiency.
- Provided technical and functional recommendations based on project requirements.
- Tested modified programs to correct adverse impacts on programs or systems operations.
- Brainstormed with interdepartmental personnel to drive continuous technical improvements.
- Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
Technology Analyst
Infosys Limited
10.2020 - 10.2021
- Improved software quality by conducting thorough code reviews and implementing best practices.
- Identified areas for improvement in existing systems, proposing cost-effective solutions that improved overall functionality.
- Established effective communication channels between technical and non-technical staff members, promoting collaboration across departments to achieve shared goals more efficiently.
- Streamlined processes by automating repetitive tasks, saving time and resources.
- Identified system issues and recommended changes to close system holes.
Senior Systems Engineer
Infosys Limited
10.2018 - 11.2020
- Collaborated with cross-functional teams to deliver innovative solutions for business needs.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Led successful system upgrades by creating detailed implementation plans and coordinating resources effectively.
- Collaborated with clients to determine need and devise appropriate software and hardware solutions.
- Delivered high-quality documentation to support project requirements, enabling smooth hand-off to stakeholders.
- Delivered presentations to senior management on key project milestones, providing transparency into progress toward objectives.
Systems Engineer
Infosys Limited
11.2016 - 09.2018
- Implemented IT infrastructure upgrades, ensuring minimal downtime during the transition process.
- Improved system performance by identifying and resolving technical issues in a timely manner.
- Delivered helpdesk service and support to customers.
- Completed software updates and assessed security patches for optimized computer use.
Systems Engineer Trainee
Infosys Limited
08.2016 - 10.2016
Intern
Infosys Limited
01.2016 - 05.2016
Education
Bachelor of Computer Science And Engineering -
Thiagarajar College of Engineering
Madurai05.2016
Skills
- Proficient in AS400 - RPGLE, CLLE, Embedded SQL and Free Format, DB2 400/SQL 400
- Proficient in ALDON and MDCMS Change Management Tools
- Requirements Gathering
- Software Development
- Process Automation
- Helpdesk support
- Software integration
- Customer proposals
- IT Infrastructure Management
- Client Relationship Building
Accomplishments
- Supervised team of nearly 10+ staff members.
- In pursuit of exceptional performance, received "Rise Glory" Award.
- Received "Going an Extra Mile" Award, a couple of times from the Client Team for working flexibly and providing timely support.
- Achieved "The Guiding Light" Award for being a role model to the entire Team.
- Achieved "The Helping Hands" Award for the timely support extended in tough situations.
- Achieved "Best Boss" Award for the guidance and mentoring provided to the Team.
- Achieved "Sheroes" Award for being an inspiration to many women employees within Infosys and the Client Teams.
- Received "Insta Award" for excellent performance in a time sensitive project.
Languages
English
Full Professional
Tamil
Native or Bilingual
Certification
- Certified Infosys Global Agile Developer
- Business Communication Level 6
Timeline
Technology Lead
Infosys Limited
01.2023 - Current
Technology Analyst
Infosys Limited
11.2021 - 12.2022
Technology Analyst
Infosys Limited
10.2020 - 10.2021
Senior Systems Engineer
Infosys Limited
10.2018 - 11.2020
Systems Engineer
Infosys Limited
11.2016 - 09.2018
Systems Engineer Trainee
Infosys Limited
08.2016 - 10.2016
Intern
Infosys Limited
01.2016 - 05.2016
Bachelor of Computer Science And Engineering -
Thiagarajar College of Engineering
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