Delphin Tshomba
Brampton,ON
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by roles at Nestle Operational and Joey Restaurants. Expert in customer service and Microsoft Office Suite, adept at problem-solving and improving satisfaction rates. Successfully managed high-stress situations and kitchen efficiency, contributing to significant sales growth and reduced food waste. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Nestle Operational
01.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Sous Chef
Joey Restaurants
04.2022 - 02.2023
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Acted as head chef when required to maintain continuity of service and quality.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
Education
High School Diploma -
Notre Dame Catholic Secondary School
Brampton, ONBBA - Business Administration
York University
Toronto, ON01.2026
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Problem Resolution
- Call center experience
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Office Suite
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Representative
Nestle Operational
01.2023 - 05.2024
Sous Chef
Joey Restaurants
04.2022 - 02.2023
High School Diploma -
Notre Dame Catholic Secondary School
BBA - Business Administration
York University
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