Delphin Dominic
Edmonton,AB
Summary
Dynamic and innovative professional, with experience in customer service, management roles, with high technical and computer skills. Enthusiastic learner with a high learning curve, capable of rapidly assimilating and incorporating unfamiliar product knowledge. Aiming to broaden the knowledge while seeking opportunities to grow professionally and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Circle K
Halifax, NS
10.2020 - 07.2022
- Assist store manager with overseeing store operation
- Ensure complete management of store when manager is absent
- Completing daily Paperwork and reports
- Making deposits at bank
- Assigning duties and tasks for each staff while on shift
- Assist in hiring and training
- Getting accurate credits for merchandise sent back to vendors and reporting to store manager
- Addressing customer complaints and provide required solutions
- Trained new team members in cash register operation, stock procedures and customer service
- Troubleshot and resolved issues with cash registers, card scanners and printers
- Helped customers find specific products, answering questions and offering advice
- Help to maintain high standards and provide fast and friendly service to customers
- Maintain adequate merchandising inventory and order extra when inventory dropped to specific level
- Monitored sales activities to ensure that customers received satisfactory service and quality goods and increased sales by 10%.
- Managed daily store operations including store financial performance, cash control, fuel, inventory, customer service, ordering, stocking and staff management
- Scanned and audited daily deliveries and in stock products to ensure accuracy.
Customer Service Representative
Circle K
Toronto, ON
02.2019 - 08.2020
- Provide prompt, courteous customer service
- Inspect store facilities and equipment for safety, cleanliness and proper working order
- Performs multi function and cleaning duties necessary to maintain store cleanliness inside and out, basic upkeep and cleaning of all equipment at store
- Performs multi function operation of fuel console, lottery machine, money order machine, telecom transactions.
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers
- Properly verified customer identification for alcohol or tobacco purchases and other restricted products
- Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs
- Executed inventory and stocking of goods and merchandise inside store.
- Experience with: 10-key calculators, Cash registers, Credit card readers, Desktop computers, Gas pump controllers, handheld bar code scanners, Point of sale POS software
- Maintained awareness of all promotions and advertisements
- Stock shelves and clean check-out counter area.
Education
Diploma - COMPUTER PROGRAMMING
ST.LAWRENCE COLLEGE
08.2020
Skills
- Customer Service
- Microsoft Office Suite and Microsoft Office 365
- Time management
- WAN and LAN connectivity, routers, firewalls, and security
- Administration and Management
- Microsoft Windows OS installation and troubleshooting
- Desire to learn
- Windows 7,8,10,11 and Windows Server
- Staff Training & Development
- Knowledge in different programming languages such as C, C#, COBOL, MySQL, PHP, HTML
- Patience with Reliability
- Multi-tasking
- Computer Repair and troubleshooting skills
- Communication skills in both written and verbal
- Ability to work as Innovative worker and independently when required
- Anti-Virus and Security Software
- Analytical and decision making abilities
- Crisis Management and Problem Solving
- Apple MacOS & iOS
- Upselling
- Knowledge in computer software and hardware components
- Documentation
REFERENCES
References available upon request
Timeline
Assistant Manager
Circle K
10.2020 - 07.2022
Customer Service Representative
Circle K
02.2019 - 08.2020
Diploma - COMPUTER PROGRAMMING
ST.LAWRENCE COLLEGE
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