Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Simone Johnson

Lansing ,IL

Summary

Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Administrator

Towne Center
Merrillville , IN
07.2022 - Current
  • Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
  • Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
  • Coordinated appointment calendar and balanced schedules.
  • Screened and responded to emails, messages and other correspondence.

Receptionist

Villa Nursing Home
South Holland , IL
08.2020 - 07.2022
  • Verified visitors' identification cards before allowing access to the building.
  • Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments.
  • Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

Front End Supervisor

Petes Fresh Market
Calumet City , IL
06.2016 - 07.2020
  • Developed weekly reports detailing front-end activity, such as sales volume, number of transactions, average transaction size.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Processed returns and exchanges according to company policies.
  • Resolved customer complaints in a professional manner.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.

Education

Pharmacy Technician - Pharmacy

Everest College
Merrionette Park , IL
12-2010

Skills

  • Inbound and Outbound Calling
  • Scheduling
  • Data Collection
  • Call Management
  • Microsoft Savvy
  • Problem Solving
  • Ability to consume new knowledge at fast paste
  • Service Upselling

Certification

  • Pharmacy Tech
  • CNA
  • CPR

Timeline

Administrator

Towne Center
07.2022 - Current

Receptionist

Villa Nursing Home
08.2020 - 07.2022

Front End Supervisor

Petes Fresh Market
06.2016 - 07.2020

Pharmacy Technician - Pharmacy

Everest College

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Simone Johnson