Delio Dalla Fontana
Burnaby,BC
Summary
Burnaby, Canada Highlights of qualifications 10+ years of work experience in IT Infrastructure Management and System Administration. Microsoft Certified Professional. Bachelor's Degree in Computer System Analyst. IT Manager in a prestigious technology company in Paraguay. IT Analyst in a Microsoft Gold Partner and the TOP 3 IT company in Paraguay.
Overview
13
13
years of professional experience
Work History
Remote IT System Administrator
Update SRL
05.2022 - Current
- Remote Assistance to Banks and Financial Institutions in installation, configuration, updating, compliance, and attention to the end user of the National Payment System (SIPAP) (similar to the E-transfer of Canada)
- Remote Administration of Microsoft 365, Google Workspace, Various Mailings, and Hosting Providers (Mailchimp, GoDaddy, Bluehost, Dreamhost).
- Work flexible hours; night, weekend, and holiday shifts.
IT Analyst and Technical Pre-Sales Consultant
Diviserv S.A
05.2022 - 12.2022
- Technical Assistance to vendors in completing customer budgets
- Accompany Sellers in their corporate accounts, government accounts, and new business opportunities assigned by management
- Created technical documents to present to corporate or public clients
- For example, AutoCAD maps, data sheets, and SketchUp designs
- Understand the requirements and needs of customers and offer them solutions that go hand in hand with their requirements and objectives
- Follow up on the projects, products, and solutions being delivered under the times agreed to by customers
- Supervised and inspected the installation, testing, and operation of the Tier 3 Data Center of the National Secretary of Sports of Paraguay. Brands: APC Schneider, Fortinet, Lenovo, and Siemon
- Meetings for project development and training with suppliers of different brands and Countries. Brands: Microsoft, APC, Fortinet, Samsung, Hp, Veeam, Intel, ViewSonic. Countries: Brazil, Argentina, Uruguay, Bolivia, China
- Served as a communication bridge between corporate clients and internal teams.
IT Services Manager
Update S.R.L
09.2017 - 04.2022
- Developed, worked and managed multiple IT projects simultaneously, ensuring that the client's needs and goals were always fully met
- Developed and maintained large backups, networks, and security policy
- Manage with colleagues on improving network systems and maintaining all IT Infrastructure
- Resolved technological issues and proactively participated in weekly team meetings with managers and executives
- Standardized new troubleshooting processes and installed and configured various device and software programs
- Reduced unnecessary IT expenses for clients
- Managed IT Human Resources
- Administrated Microsoft 365, Google Workspace, Various Mailings, and Hosting Providers (Mailchimp, GoDaddy, and others)
- Supervised and inspected the installation, modification, training, testing, and operation of 150 Micro Data Centers of the Ministry of Public Health and Social Welfare of Paraguay. Brands: KSTAR, Ubiquiti Unifi
- Supervised and inspected the installation, testing, and operation of more than a thousand workstations of CAT6 Structured Cabling Certified by the Ministry of Public Health and Social Welfare of Paraguay. Brands: Furukawa, Newlink, Prysmian
- Planned, installed, and configured more than a thousand devices (Servers, Security Cameras, Wifi AP, IP Phones, Computers, Printers, and Biometric Fingerprint Time Clock). Brands: Ubiquiti Unifi, Dell, HP, ZKTeco, Hikvision, YEASTAR, and YEALINK
- Answered customer inquiries in person, in emails, and on the phone.
IT Technician Support
Update S.R.L
09.2010 - 08.2017
- Provided professional technical support to clients and educated them on how to use the company's software programs and applications
- Identified and investigated network issues, maintained and upgraded hardware and software, and assisted in a server installation
- Worked on the constant improvement of customer service and satisfaction with provided services
- Completed system backups, configured desktops, laptops, and printers, promoted new products and services, and executed other tasks as assigned
- Recognized by executives for performing exceptional work
- Technical interview for IT applicants
- Trained New Technicians and Sellers.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Solved problems and customer complaints to maintain trust and business relationships
Education
Bachelor's Degree - Computer Systems Analyst
Universidad Católica Nuestra Señora de la Asunción
2021
Fortinet Certified Network Security Associate 1, 2 ,3 2022 Fortinet Certified Network Security Associate 2 2022 Fortinet Certified Network Security Associate -
Microsoft Certified Security, Compliance, and Identity Fundamentals (SC-900) - undefined
2022
Microsoft Certified Azure Fundamentals (AZ-900) - undefined
2022
Microsoft Learn Training Microsoft 365 Fundamentals (MS-900) - undefined
2022
Microsoft Learn Training Microsoft 365 Identity and Services (MS-100) - undefined
2022
Microsoft Learn Training Managing Microsoft Teams (MS-700) - undefined
2022
Google Certified Technical Support Fundamentals - undefined
2021
Google Certified The Bits and Bytes of Computer Networking - undefined
2021
Skills
- IT Skills: Microsoft 365, Google Workspace (G Apps), POP3/IMAP, Mailing, Networking, Wifi, Windows Servers, Hostings (Dreamhost, Godaddy), IT Human Resource Management, Ticketing Systems (Atlassian/Jira, Odoo), IT General Support, Structured Cabling, Computers, Printers, Surveillance Systems, Access Control
- Soft Skills: Autodidact, Enthusiastic, problem-solving, excellent customer service, interpersonal and organizational skills
Timeline
Remote IT System Administrator
Update SRL
05.2022 - Current
IT Analyst and Technical Pre-Sales Consultant
Diviserv S.A
05.2022 - 12.2022
IT Services Manager
Update S.R.L
09.2017 - 04.2022
IT Technician Support
Update S.R.L
09.2010 - 08.2017
Bachelor's Degree - Computer Systems Analyst
Universidad Católica Nuestra Señora de la Asunción
Fortinet Certified Network Security Associate 1, 2 ,3 2022 Fortinet Certified Network Security Associate 2 2022 Fortinet Certified Network Security Associate -
Microsoft Certified Security, Compliance, and Identity Fundamentals (SC-900) - undefined
Microsoft Certified Azure Fundamentals (AZ-900) - undefined
Microsoft Learn Training Microsoft 365 Fundamentals (MS-900) - undefined
Microsoft Learn Training Microsoft 365 Identity and Services (MS-100) - undefined
Microsoft Learn Training Managing Microsoft Teams (MS-700) - undefined
Google Certified Technical Support Fundamentals - undefined
Google Certified The Bits and Bytes of Computer Networking - undefined
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