Delina Aradom
Calgary
Summary
Friendly, organized, and client-focused Receptionist with hands-on experience in administrative support and front desk operations within wellness and healthcare environments. Proven ability to manage busy schedules, assist practitioners, and ensure a smooth and welcoming experience for clients. Skilled in multitasking, handling confidential information, and maintaining a professional, polished presence in fast-paced settings. Committed to delivering exceptional customer service and contributing to a collaborative team. Quick to learn new systems and adapt to changing clinic needs.
Overview
4
4
years of professional experience
Work History
Receptionist
Ska Thermal Spa
06.2024 - Current
- Serve as the first point of contact for clients, delivering exceptional customer service in a fast-paced wellness environment
- Manage appointment scheduling, client check-ins/check-outs, and daily administrative tasks with accuracy and efficiency
- Maintain a clean, organized, and welcoming reception and lounge area in line with safety and presentation standards
- Support practitioners by preparing client intake forms and organizing documentation to streamline service delivery
- Process payments, manage client records, and ensure privacy compliance under organizational protocols
- Handle phone and email inquiries professionally and promptly, assisting with booking changes and service inquiries
- Coordinate inventory for front desk supplies and retail items, placing orders and restocking as needed
- Work collaboratively with team members to ensure smooth clinic operations and a seamless client experience
- Use POS and scheduling software daily; quick to learn and adapt to new administrative tools and systems
Dining Attendant
Silvera For Seniors
01.2023 - 08.2024
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted residents and provided menus upon arrival to dining room.
- Collaborated with other dining room staff to facilitate efficient service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Served Lunch,Breakfast and Supper
- Assisted with bussing tables and cleaning up spills.
Sales Associates
Old Navy Calgary
08.2021 - 08.2022
- Provided positive first impressions to welcome existing, new and potential customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Host/Hostess
Local Public Eatery
06.2021 - 07.2021
- Greet guests with genuine smile and eye contact upon their arrival and dismissal; escort them to their assigned dining area
- Developed relationships with guests and coworkers
- Worked well under pressure and in a fast-paced environment
- Walk through the dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Education
Bachelor of Science - Nursing
Mount Royal University
Calgary, Alberta05.2027
Skills
- Exceptional Customer Service
- Multitasking in Fast-Paced Environments
- Appointment Scheduling & Calendar Management
- Strong Verbal & Written Communication
- Team Collaboration & Interpersonal Skills
- Electronic Medical Records (EMR) – Fast Learner
- Problem Solving & Critical Thinking
- Attention to Detail & Organizational Skills
- Professional Phone & Email Etiquette
- Microsoft Office Suite (Word, Excel, Outlook)
- Data Entry & Patient Documentation
- Adaptability & Quick Learner
Timeline
Receptionist
Ska Thermal Spa
06.2024 - Current
Dining Attendant
Silvera For Seniors
01.2023 - 08.2024
Sales Associates
Old Navy Calgary
08.2021 - 08.2022
Host/Hostess
Local Public Eatery
06.2021 - 07.2021
Bachelor of Science - Nursing
Mount Royal University
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