Summary
Overview
Work History
Education
Skills
References
Languages
Affiliations
Timeline
Generic

Delilah Nguyen

Edmonton,Alberta

Summary

Currently a business student with a focus on marketing as well as a content creator/streamer. A highly motivated, passionate, and outgoing individual with experience in customer service, sales, and content creation. Seeking to acquire a position where I can utilize interpersonal skills, past experiences, and knowledge to help the team achieve new goals and grow as an individual.

Overview

7
7
years of professional experience

Work History

Content Creator

Self-Employed
11.2022 - Current
  • Filmed, edited, and produced high quality and engaging video content for several brand collaborations which included unboxings, reviews, and try-ons. Some brands I have worked with: Elgato, Fifine, myeotd, moodylenses, Hapa Kristin, TruFru, Zenni Optical. Also have worked with HyperX and ASUS to promote products on social media.
  • Deliver content for brands in a timely and professional manner.
  • Specializing in short-term and long-term content on multiple social media platforms including gaming highlights from Twitch streams, traveling, lifestyle, beauty, and fashion.
  • Stay up-to-date with latest industry trends to create content and grow a loyal audience.
  • Self-taught in editing programs such as Davinci Resolve, CapCut, and Canva - willing to learn other programs as well.
  • Create a loyal following on social media platforms through consistent schedules and authentic engaging with community.
  • Develop and maintain relationships with other like-minded content creators/influencers and brands.

Part-Time Server

XO Bistro + Bar
04.2023 - Current
  • Greet and seat guests, as well as set up tables for reservations and incoming customers.
  • Provide excellent customer service by anticipating needs, responding promptly to requests, and interacting in a friendly and professional manner.
  • Check in with guests throughout meal service, replenishing drinks and catering to additional requests.
  • Memorize menu and display knowledge about products to help customers make informed choices, provide suggestions, and assist with all dietary restrictions and food allergies.
  • Deliver customer checks, securely process payments, and complete all transactions accurately.
  • Work with management to suggest and implement strategies to improve customer satisfaction and increase business, such as introducing new items or special social media promotions.
  • Assist with the training of new staff members.
  • Clean and sanitize surfaces to optimize food safety and comply with health regulations.
  • Resolve customer complaints and inquiries in a timely manner.
  • Serve alcohol and handcraft drinks, as well as follow alcohol awareness procedures.

Part-Time Server

Sushi Toshi
10.2021 - 01.2023
  • Served food quickly and efficiently, served alcohol, cleaned tables, cleared dirty dishes, and hosted at this all you can eat restaurant.
  • Managed multiple tables at once and recorded food and drink orders for both smaller and larger parties, including any special requests.
  • Arranged seating chart for incoming customers and reservations.
  • Explained menu and ordering system to customers and assist those with dietary restrictions and food allergies to choose appropriate dishes that suit their needs.
  • Worked collectively with team members to ensure efficiency of running food and customer needs are met.
  • Performed extensive work before and after opening time to ensure tables and restaurant area were clean and well-stocked.
  • Prioritized multiple tasks in a fast-paced, dynamic environment and maintained composure under high-pressure situations.

Part-Time Barista

Starbucks
09.2018 - 06.2022
  • Accurately prepared hand-crafted quality coffee, tea, and Frappuccino beverages by following prescribed recipes, preparation techniques, and presentation standards.
  • Handled food items and adhered to health, safety, and sanitation procedures.
  • Worked fast and efficiently under pressure during high peak times.
  • Accurately recorded customer order information and handled transactions such as payment, refunding, and gift cards.
  • Followed Starbucks operational policies and procedures to ensure the safety of partners during each shift.
  • Used coffee grinding and brewing equipment.
  • Assisted new partner training with positive reinforcement and giving respectful coaching as needed.
  • Provided outstanding service to customers by acting with a positive attitude and connecting with everyone.
  • Presented and explained drink menu and answered customer questions based on prior knowledge, adhering to customer dietary restrictions/allergies.
  • Promoted additional items with beverages, increasing store sales.
  • Worked with team members to maintain and ensure cleanliness of café, patio, and bathrooms according to Starbucks' store standards.

Part-Time Sales Associate

H&M
03.2017 - 09.2018
  • Provided direct and indirect service to customers according to H&M standards by sharing knowledge of garments, offering clothing options, and answering simple questions to ensure an enjoyable experience.
  • Actively worked in the stockroom to unload delivery truck and process garments by unpackaging merchandise, labeling with security tags, and folding.
  • Replenished the floor with items to maximize selling opportunities.
  • Operated cash register and handled required transactions such as purchasing, exchanging, and refunding for customers.
  • Helped maintain store visual appeal to engage customers and promote specific clothing items.
  • Used H&M policies and procedures to help in loss prevention, as well as guarantee the safety of the store.
  • Worked with team members to ensure cleanliness of selling floor, cash registers, fitting rooms, and stockrooms according to H&M's store standards.
  • Provided accurate information about products, prices, and availability both in person and over the phone.

Education

Diploma - Marketing

Northern Alberta Institute of Technology
Edmonton, AB
06.2026

Bachelor of Commerce - 2 Years Completed

MacEwan University
Edmonton, AB

High School Diploma -

Archbishop O'Leary Catholic High School
Edmonton, AB
06.2018

Skills

  • Outgoing and dedicated team member
  • Works great with others
  • Quick learner and able to work unsupervised/individually
  • Works well and efficiently under intense pressure
  • Ability to multi-task
  • Strong social skills with ability to communicate with a variety of individuals
  • Ability to build personal customer relationships
  • Maintains regular and consistent attendance
  • Creating and editing visually appealing graphics, videos, and multimedia content
  • Knowledge of video program software

References

  • Ryan Vanderveen, Store Manager, Starbucks, 5956 153 Ave NW, Edmonton, AB (780) 691-5599
  • Kit Yeo, Supervisor & Manager, Sushi Toshi, 13619 St Albert Trail NW, Edmonton, AB (587) 592-4704
  • Brenda Hoang, Manager, XO Bistro + Bar, 10236 103 St NW, Edmonton, AB (780) 903-8158

Languages

English
Native or Bilingual

Affiliations

  • Ghost Gaming

Timeline

Part-Time Server

XO Bistro + Bar
04.2023 - Current

Content Creator

Self-Employed
11.2022 - Current

Part-Time Server

Sushi Toshi
10.2021 - 01.2023

Part-Time Barista

Starbucks
09.2018 - 06.2022

Part-Time Sales Associate

H&M
03.2017 - 09.2018

Diploma - Marketing

Northern Alberta Institute of Technology

Bachelor of Commerce - 2 Years Completed

MacEwan University

High School Diploma -

Archbishop O'Leary Catholic High School

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Delilah Nguyen