Delilah Cerna
Hayward
Summary
Execute high-volume logistics and coordination in fast-paced environments, ensuring time-sensitive tasks are completed accurately and without delays.
Overview
2027
2027
years of professional experience
Work History
Personal Family Assistant
Self-Employed
SF Bay Area
2007 - Current
- Manage 15–25 weekly tasks including transportation and scheduling to ensure timely and organized activities
- Plan and book 3–6 annual trips, facilitating smooth travel coordination without issues
- Execute 5–10 events per year, coordinating vendors and logistics to deliver fully set-up, on-time events
- Complete 10–20 weekly errands to maintain seamless household operations
- Coordinate appointments and urgent requests, preventing missed deadlines or scheduling conflicts
Branch Coordinator
Apria Healthcare
San Leandro
2025 - 2025
- Managed 30–50 daily patient and provider interactions, facilitating clear communication and precise order processing
- Processed 20–40 DME orders daily, reducing delays through accurate verification and compliance checks
- Coordinated driver dispatch within 2–5 hour windows, ensuring timely delivery of critical medical equipment
- Addressed urgent service issues, providing same-day support for patients
Administrative Registrar
Unitek College
Fremont
2020 - 2023
- Managed compliance for 50–75 students per cohort, ensuring all requirements are met for program completion
- Scheduled 100+ clinical hours per student, maintaining organized and conflict-free schedules
- Maintained student records and grades, ensuring accuracy for academic progression and graduation
- Communicated with 50+ students daily, keeping all deadlines and requirements on track
- Planned and executed graduation events, delivering fully coordinated and completed ceremonies
HR & Operations Assistant
United Ambulance
Hayward
2019 - 2020
- Resolved 20–40 daily service tickets, enhancing service accuracy and minimizing unresolved cases
- Maintained sensitive employee records, ensuring compliance and eliminating data errors
- Onboard 5–15 new hires monthly, enabling timely staffing and operational readiness
- Coordinated staffing for 10+ monthly events, securing full EMT coverage and maintaining operational continuity
- Managed supply inventory, ensuring emergency vehicles remained fully stocked and operational
Lead Dispatcher
Transdev
San Francisco
2010 - 2018
- Scheduled 50–100+ daily rides and routes, optimizing transportation services for timely arrivals
- Rerouted buses in real time, minimizing delays and maintaining service continuity
- Handled high-volume calls, delivering accurate information to enhance rider understanding
- Maintained detailed documentation for incidents and riders, ensuring proper records for compliance and safety
- Reconciled daily cash intake, securing accurate financial reporting and reliable deposits
Education
Associate of Arts - Business Administration
Heald Business College
San Francisco, CA04-2015
Skills
- Event coordination
- Travel planning
- Household budgeting
- Compliance management
- Customer service
- Patient communication
Timeline
Personal Family Assistant
Self-Employed
2007 - Current
Branch Coordinator
Apria Healthcare
2025 - 2025
Administrative Registrar
Unitek College
2020 - 2023
HR & Operations Assistant
United Ambulance
2019 - 2020
Lead Dispatcher
Transdev
2010 - 2018
Associate of Arts - Business Administration
Heald Business College