Delila Zilic
Calgary,AB
Summary
Hardworking professional with hospitality experience and a passion for customer service. Skilled in organizing seating to optimize guest satisfaction and adept at handling high-volume workloads in fast-paced environments. Known for making guests feel welcome while efficiently balancing diverse business requirements.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Hostess & Server Assistant
Sempre Uno
North Vancouver, British Columbia
04.2024 - 08.2024
- Greeted customers and escorted them to their tables.
- Assigned seating arrangements based on customer preferences and restaurant policies.
- Managed reservations, waitlists, and special requests for large parties.
- Informed kitchen staff of any special orders or dietary restrictions.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Conducted orientations for new hires, introducing them to company policies and procedures.
Restaurant Hostess & Busser
Provence Marinaside
Vancouver, British Columbia
09.2022 - 05.2023
- Greeted customers and escorted them to their tables.
- Managed reservations, waitlists, and special requests for large parties.
- Monitored dining room activity to ensure all guests were receiving optimal service.
- Assisted with setting up banquet rooms for special events.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
Education
Bachelor of Commerce - Haskayne School of Business
University of Calgary
Calgary, AB05-2027
Skills
- Excellent Communication
- Exceptional Customer Service
- Responsible and Adaptable
- Quick Learner
- Cooperation with Coworkers/Peers
- Team Collaboration and Training
Affiliations
- Played high-level soccer
Accomplishments
- Honor Roll student in High School
Certification
- Serving It Right, Responsible Service BC, 09/06,22
- St. John’s Ambulance First Aid Certification
Languages
English
Native/ Bilingual
French
Native/ Bilingual
References
References available upon request.
Timeline
Restaurant Hostess & Server Assistant
Sempre Uno
04.2024 - 08.2024
Restaurant Hostess & Busser
Provence Marinaside
09.2022 - 05.2023
Bachelor of Commerce - Haskayne School of Business
University of Calgary
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