Delight Baadi
Regina,SK
Summary
Motivated and results-driven customer support professional with over 2 years of experience in sales, client relations, and administrative support. Proven track record of exceeding performance targets in high-volume environments through persuasive communication, empathy, and a customer-first mindset. Skilled in handling inbound/outbound communications, scheduling, CRM systems, and conflict resolution. Adept at building trust with diverse audiences and promoting service value, as demonstrated by securing over 30 recurring weekly donations for UNICEF. Committed to delivering exceptional service and contributing positively to a collaborative team environment.
Overview
7
7
years of professional experience
Work History
Call Center Agent
Forum Research
11.2023 - 03.2025
- Conducted remote outbound calls to survey a wide range of participants, collecting critical data for marketing and research analysis.
- Maintained professionalism and confidentiality while managing sensitive customer information.
- Regularly surpassed daily call quotas and completion targets in a fast-paced, high-volume setting.
- Developed strong communication, time management, and CRM-based data entry skills.
- Strengthened ability to adapt communication style based on customer interaction and survey flow.
HR Assistant
Gao Tek
09.2022 - 11.2023
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Updated Human Resources Information System (HRIS) database, maintained data accuracy and assisted with system changes.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Reviewed and screened applicant resumes to identify qualified candidates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Client Specialist
BDE Marketing (UNICEF Campaign)
01.2023 - 04.2023
- Engaged in outbound telecommunication and door-to-door outreach, successfully securing over 30 recurring weekly donations for UNICEF.
- Delivered persuasive pitches that highlighted campaign impact, achieving top conversion rates among team members.
- Managed client interactions with empathy, clarity, and professionalism building strong relationships and trust.
- Tracked donor data with attention to detail and maintained accurate records of client engagements in internal systems.
- Adapted communication approach based on audience, demonstrating versatility in high-pressure environments.
Junior Accountant Intern
KPMG LAGOS
09.2018 - 08.2020
- Gained knowledge of accounting principles and standards and general business practices to evaluate financial data and transactions.
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Worked with speed and accuracy.
- Reconciled company accounts for credit cards, employee expenses, and commissions.
Education
BBA - Marketing And Finance
University of Regina
05.2024
Diploma - Marketing And Human Resource
University of Regina
11.2023
Advanced Diploma - Information And Computer Systems
Hallel College
07.2019
Skills
- Sales & Persuasion
- Public Speaking / Communication
- Relationship Building
- Customer Relationship Management (CRM)
- Inbound & Outbound Calling
- Email & Quote Management
- Sales and Upselling
- Complaint Resolution
- Database Management
- Appointment Scheduling
Timeline
Call Center Agent
Forum Research
11.2023 - 03.2025
Client Specialist
BDE Marketing (UNICEF Campaign)
01.2023 - 04.2023
HR Assistant
Gao Tek
09.2022 - 11.2023
Junior Accountant Intern
KPMG LAGOS
09.2018 - 08.2020
Diploma - Marketing And Human Resource
University of Regina
Advanced Diploma - Information And Computer Systems
Hallel College
BBA - Marketing And Finance
University of Regina
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