Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Delicia Monrose

Toronto,ON

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Enthusiastic Senior Customer Service Representative with more than 5 years of customer service and order management experience adds value to business by providing outstanding customer service, engaging customers and building relationships. Exhibits strong command of company's customer service policies and remains well-trained in product knowledge to offer quick and accurate assistance to customers. Operates at high level to consistently meet or exceed business quality and productivity standards.

Overview

10
10
years of professional experience

Work History

Cleaner

OPERATION 124 CANADA INC. TORONTO
02.2024 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Front Office Representative

CREWSINN HOTEL AND YACHTING CENTRE
11.2019 - 12.2024
  • Answered multi-line phone system and forwarded calls to appropriate individuals.
  • Managed office supplies by conducting daily inventory counts and maintaining coffee, drinks, and snacks in office.
  • Streamlined check-in and check-out processes for improved efficiency and guest experience.
  • Composed and processed routine e-mail correspondence.
  • Facilitated smooth transitions between shifts by conducting thorough handovers with incoming staff members.
  • Contributed to revenue growth by promoting special offers, packages, and events to prospective guests during booking process.
  • Managed reservation systems, ensuring accurate bookings and seamless coordination with other departments.
  • Ensured accuracy in billing procedures, preventing discrepancies between guest charges and invoiced amounts.
  • Processed expense reports and office invoices in [Software].

Waitress

CREWSINN HOTEL AND YACHTING CENTRE
10.2017 - 11.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Cashier

DISPLAY ELECTRONICS
03.2016 - 10.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Bartender

JENNY'S ON THE BOULEVARD
05.2014 - 03.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Education

Certificate - TIME AND STRESS MANAGEMENT

SAYLOR ACADEMY
ONLINE
06.2021

Diploma - Customer Service And Cashier Training

ALLISON
ONLINE
07.2017

Skills

  • Cleaning and sanitizing
  • Sweeping and Mopping
  • Housekeeping
  • Customer Service
  • Reliability and punctuality
  • Efficient Cleaning Techniques
  • Restroom Sanitation

Languages

English
Professional Working

Timeline

Cleaner

OPERATION 124 CANADA INC. TORONTO
02.2024 - Current

Front Office Representative

CREWSINN HOTEL AND YACHTING CENTRE
11.2019 - 12.2024

Waitress

CREWSINN HOTEL AND YACHTING CENTRE
10.2017 - 11.2019

Cashier

DISPLAY ELECTRONICS
03.2016 - 10.2017

Bartender

JENNY'S ON THE BOULEVARD
05.2014 - 03.2016

Certificate - TIME AND STRESS MANAGEMENT

SAYLOR ACADEMY

Diploma - Customer Service And Cashier Training

ALLISON

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