Delicia Mendez

Hardworking and results-driven professional with extensive experience in customer service, office management, and administrative support. Adept at resolving client concerns, streamlining workflows, and managing multiple projects in fast-paced environments. Strong problem-solving and time management skills, with proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). Recognized for attention to detail, strategic thinking, and excellent communication abilities. Currently pursuing CHRP designation to further enhance HR knowledge and contribute to organizational success.

• Experienced in processing payroll, administering benefits and pensions, and ensuring adherence to tax regulations and collective agreements.
• In-depth knowledge of employment laws and regulations including ESA, Human Rights Code, AODA, and Labour Relations Act.
• Proven ability to manage day-to-day office operations, coordinate administrative processes, and support organizational efficiency.
• Skilled in analyzing, documenting, and enhancing internal workflows for increased operational efficiency and compliance.
• Proficient in Workday HCM configuration and implementation, with a focus on optimizing HR processes.
• Experienced in coaching and leading teams to improve performance, build positive workplace culture, and drive results.
• Exceptional written and verbal communication skills for effective interaction with internal staff and external stakeholders.
• Strong documentation and organizational skills, with a focus on accuracy and thoroughness.
• Advanced proficiency in Word, Excel, PowerPoint, and Outlook.
• Strong ability to evaluate business needs, identify solutions, and implement strategic improvements.