Delice Aliane ATETE
Surrey
Summary
Seeking a bilingual position to utilize my excellent communication and problem-solving skills to provide outstanding support and enhance customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Evolution Americas
01.2025 - Current
- Enthusiastically introduce players, the rules of the game and the winners.
- Deal cards, spin a wheel, and announce winners.
- Use quick and accurate handling of cards.
- Research appropriate topics and trivia to discuss with the audience.
- Follow and supervise the updates and amendments in the game.
Advisor II
RogersBank
02.2022 - 06.2024
- Company Overview: (Concentrix)
- Handled customer inquiries on card activations, billing cycles, financial adjustments and more.
- Followed up on customer requests on credit limit increase.
- Distinguished calls on fraudulent and disputes and transferred to the right departments.
- Helped customers' requests on recovering login credentials and resetting passwords.
- Maintained customer satisfaction and logged customer complaints.
- Attended to compliance and data security policies.
- Maintained a perfect metric on avg handle time and customer satisfaction score.
Customer Service representative
Air Canada
06.2023 - 12.2023
- Baggage assistance with lost, delayed or damaged baggage.
- Helped customers on tasks such as bookings and reservations of flights and making changes to existing reservations
- Providing info of flights and fare options, and dealing with refunds and compensations
- Providing general travel info on travel documents, customs, check-in procedures and more
- Handled special requests like seating preferences, meal selections and travel assistance for passengers with disabilities
- Promoted customer satisfaction providing good service in a timely manner
Education
High School Diploma -
College St Ignace
Rwanda01-2021
Skills
- Amazon Web Service cloud practitioner
- Google IT support
- Quebec bill 53
- Security Compliance
- Fraud and disputes
- Complaint handling
- Financial adjustments
- Anti money laundering
- Problem solving
- Communication
- Leadership
- Time management
Languages
English
French
Timeline
Customer Service Representative
Evolution Americas
01.2025 - Current
Customer Service representative
Air Canada
06.2023 - 12.2023
Advisor II
RogersBank
02.2022 - 06.2024
High School Diploma -
College St Ignace
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