Delia Ulloa
Covina
Summary
Skilled Behavior Technician with a proven track record at the Center for Autism and Related Disorders, Inc, enhancing client progress through compassionate listening and effective behavior management. Excelled in team collaboration and crisis intervention, significantly improving client and team outcomes. Expert in HIPAA requirements and documentation, consistently fostering trust and safety in high-stress environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Behavior Technician
Center for Autism and Related Disorders, Inc
04.2022 - Current
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Maintained detailed records of client behaviors and interventions, ensuring accurate tracking of progress over time.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Customer Service Cashier/Cash Office
Lowes Home Improvment
04.2020 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled cash with high accuracy and took care to check bills for fraud.
Team Lead
Del Taco
10.2017 - 04.2020
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Trained new team members by relaying information on company procedures and safety requirements.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Education
Associate In Liberal Arts; Associate To Transfer - Psychology
Mt. San Antonio College
Walnut, CASkills
- Compassionate listening
- Augmentative communication devices
- Data collection
- Prompting and fading strategies
- Documentation skills
- Behavior and crisis management
- HIPAA requirements
- Team collaboration
Certification
Board Certified Autism Technician
Timeline
Behavior Technician
Center for Autism and Related Disorders, Inc
04.2022 - Current
Customer Service Cashier/Cash Office
Lowes Home Improvment
04.2020 - 04.2022
Team Lead
Del Taco
10.2017 - 04.2020
Board Certified Autism Technician
Associate In Liberal Arts; Associate To Transfer - Psychology
Mt. San Antonio College
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