Delia Ramirez
Kitchener,ON
Summary
Dynamic and results-oriented professional with extensive experience in payroll processing and team management, notably at Heffner Motors Limited. Excelled in Microsoft Excel, maintaining meticulous records, and enhancing customer satisfaction by swiftly resolving complaints. Demonstrated ability to lead with a calm demeanor and efficiently handle payroll adjustments, contributing to improved operational efficiency.
Overview
27
27
years of professional experience
Work History
Payroll Assistant
Heffner Motors Limited
09.2001 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Processed new hire paperwork and documents.
- Ensured timely payment of employee wages by consistently meeting deadlines for payroll processing.
- Reconciled bank and payroll records routinely to verify accuracy.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Assistant Manager
Le Chateau
03.1998 - 09.2001
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Business Administration - Business Administration And Management
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON05.1997
Skills
- Payroll processing
- Microsoft Excel proficiency
- Maintaining files
- Payroll adjustments
- Reviewing data
- Investigating discrepancies
- Direct deposit setup
Languages
Spanish
Native or Bilingual
Timeline
Payroll Assistant
Heffner Motors Limited
09.2001 - Current
Assistant Manager
Le Chateau
03.1998 - 09.2001
Business Administration - Business Administration And Management
Conestoga College Institute of Technology And Advanced Learning
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