Delft Verhoeckx
Sault Ste. Marie,ON
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
35
35
years of professional experience
Work History
General Laborer
Warmcrete
03.2022 - 08.2022
- Collaborated with team members to carry out efficient work with optimal safety and achieve timetables.
- Constructed ICF walls and foundations
- Loaded, unloaded and moved material to and from storage and production areas.
Frontstore Manager
Shoppers Drug Mart
01.2004 - 03.2022
- Onboarded new employees with training and new hire documentation.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Improved operational planning and business frameworks to enhance resource utilization and reduce waste.
Assistant Manager
Wal-mart Canada
08.1998 - 09.2004
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Various
Wal-mart Canada
06.1992 - 08.1998
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Helped customers complete purchases, locate items and join reward programs.
- Invoice / claims departments
- Cash office / personnel departments
Waitress
Beacon Motor Inn
05.1988 - 05.1992
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
High School Diploma -
St. Catharines Collegiate
St. Catharines, ON06.1992
Skills
- Store Merchandising
- Time Management
- Customer Service
- Policies and Procedures
- Payroll Management
- Recruiting and Hiring
- Inventory Management
- Team Development
- Loss Prevention Procedures
- P&L Administration
- Order Management
- Safety and Security Enforcement
Timeline
General Laborer
Warmcrete
03.2022 - 08.2022
Frontstore Manager
Shoppers Drug Mart
01.2004 - 03.2022
Assistant Manager
Wal-mart Canada
08.1998 - 09.2004
Various
Wal-mart Canada
06.1992 - 08.1998
Waitress
Beacon Motor Inn
05.1988 - 05.1992
High School Diploma -
St. Catharines Collegiate
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