Delene Belli
Elk Grove
Summary
Dynamic customer service professional with a proven track record at Enchanted, excelling in complaint resolution and multi-task management. Skilled in scheduling and order fulfillment, I effectively handled customer inquiries and ensured a clean, organized environment, enhancing overall customer satisfaction. Recognized for my critical thinking and problem-solving abilities in fast-paced settings.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Enchanted
06.2024 - 02.2025
- Responded to customer requests for products, services, and company information.
- Booked parties and ordered supplies, kept extensive books up to six months out.
- Managed timely and effective replacement of damaged or missing products.
- Kept sight of children, maintained clean environment, restocked, answered multiple phone lines, emails, and social media. .
Point of Sale Associate
Séka Hills
08.2023 - 02.2024
- Restocked and organized merchandise in front and back of house.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Assisted customers with special services, account updates, and promotional options.
- Helped customers complete purchases, locate items, and join clubs.
Shift Supervisor
Starbucks
09.2015 - 01.2019
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Trained new employees and delegated daily tasks and responsibilities, maintained employee schedule.
Patient Service Representative
Sutter Health
05.2011 - 03.2013
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Took copayments and compiled daily financial records.
- Used EPIC to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Spoke with insurance companies about individual patient plans, calculating patient bills.
Education
Psychology
Cosumnes River College
Sacramento, CABachelor of Arts - Communications
San Francisco State University
San Francisco, CA05-2011
Skills
- Account updating
- Scheduling
- Complaint resolution
- Problem-solving
- Microsoft outlook
- Receiving support
- Order fulfillment
- Materials transport
- Multi-task management
- Shipping and receiving
- Critical thinking
- Multi-line phone talent
Timeline
Customer Service Representative
Enchanted
06.2024 - 02.2025
Point of Sale Associate
Séka Hills
08.2023 - 02.2024
Shift Supervisor
Starbucks
09.2015 - 01.2019
Patient Service Representative
Sutter Health
05.2011 - 03.2013
Psychology
Cosumnes River College
Bachelor of Arts - Communications
San Francisco State University
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