Deleah Figueira
Mississauga,ON
Summary
Resourceful Travel Consultant passionate about providing dream experiences in leisure travel. Strong research background and love of all things travel. Extensive career in hospitality working with clients pursuing unique vacation adventures.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Travel Consultant
Expedia CruiseShipCenters
09.2021 - Current
- Assisted clients in planning and booking travel arrangements, including flights, accomodations, and activities.
- Provided personalized recommendations and itineraries based on clients' preferences and budget.
- Stayed up-to-date on travel trends, destination information, and industry regulations to provide accurate and relevant information to clients.
- Collaborated with airlines, hotels, and other travel partners to negotiate and secure deals and discounts for clients.
- Managed multiple client accounts, maintained detailed records of bookings, payments, and communication.
Server
Lavelle
09.2020 - 01.2023
- Consistently met or exceeded performance targets, including customer satisfaction and response times
- Collaborated with cross-functional teams to address customer needs and improve overall service
- Resolved customer issues by actively listening, identifying problems, and finding appropriate solutions
- Handled customer inquiries, complaints, and requests in a professional and timely manner.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
The Lonestar
02.2019 - 08.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Travel Consultant
African Lion Safari
09.2017 - 03.2021
- Provided exceptional customer service by offering expert travel advice and directions at African Lion Safari
- Guided visitors on best routes and attractions par, ensuring unforgettable experiences
- Utilized extensive knowledge of African Lion Safari's layout and wildlife to enhance visitors' safari adventures
- Assisted guests with booking accommodations, arranging transportation, and coordinating safari tours
- Effectively addressed inquiries and provided personalized recommendations to enhance each visitor's experience.
Retail Sales Associate
Nordstrom
09.2017 - 01.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Education
Bachelors - Hospitality
Wilfried Laurier University
Waterloo, ONSkills
- Strong Communication Skills
- Travel research
- Administrative tasks
- High volume environments
- Retail Sales
Certification
- Communication Strategies for a Virtual Age, Present, University of Toronto
- TICO, Present
Languages
English
Native or Bilingual
Timeline
Travel Consultant
Expedia CruiseShipCenters
09.2021 - Current
Server
Lavelle
09.2020 - 01.2023
Server
The Lonestar
02.2019 - 08.2022
Travel Consultant
African Lion Safari
09.2017 - 03.2021
Retail Sales Associate
Nordstrom
09.2017 - 01.2020
Bachelors - Hospitality
Wilfried Laurier University
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