Delcassia McCullough
San Diego
Summary
Professional with strong background in client interactions and service solutions. Highly skilled in conflict resolution, communication, problem-solving, and ensuring customer satisfaction. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting client and organizational goals.
Overview
6
6
years of professional experience
Work History
Retail Associate
Ross Dress for Less
11.2024 - Current
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Receptionist/Security Patrol Officer
Securitas Security Services USA
10.2022 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and ensure accuracy in daily logs.
- Answered phone promptly and directed incoming calls to correct offices.
- Monitored and screened visitors to verify accessibility to inter-office personnel, removing and adding access to badges.
- Assisted in emergency situations, providing immediate support to first responders and evacuating affected individuals safely.
Private Nanny
Self Employed
12.2020 - 05.2021
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Built positive and nurturing environments to support child social and emotional growth.
- Implemented daily routines for optimal child development and created a structured environment.
- Conducted regular safety checks and maintained a clean, hazard-free environment for the children at all times.
Caregiver
IHHS
10.2018 - 05.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Provided safe mobility support to help patients move around personal and public spaces.
Education
Associate of Applied Science - Surgical Technologist
Pima Medical Institute
Chula Vista, CA05-2026
Skills
- Reliability and punctuality
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Organization and time management
- Problem resolution
- Friendly, positive attitude
Timeline
Retail Associate
Ross Dress for Less
11.2024 - Current
Receptionist/Security Patrol Officer
Securitas Security Services USA
10.2022 - 07.2024
Private Nanny
Self Employed
12.2020 - 05.2021
Caregiver
IHHS
10.2018 - 05.2020
Associate of Applied Science - Surgical Technologist
Pima Medical Institute
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