Delbert Riegel
301 - 332 Cypress Dr. Swift Current,SK
Summary
Accomplished in enhancing operational efficiency and customer satisfaction, my tenure at XPO Logistics showcases a robust blend of strategic planning and relationship building. Expert in safe driving practices and adept in problem-solving, I've consistently improved service delivery, evidenced by a notable increase in punctuality and reliability, underscoring my commitment to excellence and client trust. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. 45 Seasoned Operations Manager and talented leader with [Number] years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
49
49
years of professional experience
Work History
Driver and Sales Representative
XPO Logistics (formerly Con-way And CCX)
09.2001 - 11.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Pickup and Delivery Driver and Dock Organizer
Ridsdale Transport (presently Manitoulin Transport
08.2000 - 09.2001
- Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
- Completed necessary paperwork accurately and promptly to facilitate smooth operations.
- Adhered to all company policies, procedures, and guidelines for consistent performance standards.
Joint Owner And Manager
The Golden Rule Christian Book Store
08.1991 - 02.2000
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Negotiated favorable contracts with suppliers, securing high-quality products at competitive prices.
- Optimized resource allocation, utilizing staff talents effectively to achieve maximum output with minimal downtime.
- Maintained safe work environment by enforcing strict adherence to health and safety regulations among employees.
- Improved business efficiency by streamlining operations and implementing cost-saving measures.
- Strengthened partnerships with key stakeholders including vendors, community organizations, and industry professionals to enhance business reputation and increase referral opportunities.
- Expanded client base through targeted networking efforts and strong relationship building skills.
- Established performance metrics to monitor progress toward goals and identify areas needing improvement or reevaluation of strategies.
- Collaborated with co-owner to develop strategic marketing plans, resulting in increased brand awareness and sales.
- Conducted regular reviews of financial reports, adjusting budgets as needed to maintain fiscal responsibility while pursuing growth objectives.
- Evaluated market trends and competitor activities, adjusting business strategies accordingly for optimal growth potential.
- Oversaw daily operations, ensuring smooth workflow and efficient problem resolution when necessary.
- Identified new revenue streams through innovative product offerings or expansion into untapped markets based on thorough research analysis.
- Implemented new systems for inventory management, leading to decreased waste and improved profit margins.
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated suppliers to maintain cost controls and improve operations.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Raised property accuracy and accountability by creating new automated tracking method.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Parent Aid Coordinator Social Services PT.
Christian Counselling Centre
03.1998 - 06.1998
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Completed bi-weekly payroll for [Number] employees.
School Bus Driver PT
Hertz Bus LTD. & Prairie West School Div.
08.1995 - 06.1998
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Provided positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Transported passengers safely along prescribed routes according to tight schedules.
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
Pastor (Adult, Youth, Children, Camp Director )
Evangelical Missionary Church
08.1975 - 08.1991
- Provided pastoral care to individuals in need, offering counseling, guidance, and support during difficult times.
- Provided spiritual care through visitation, counseling, and prayer.
- Officiated special services such as weddings, funerals, baptisms, and nursing home services.
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Strengthened relationships between families by initiating regular events and workshops catered to their needs.
- Fostered welcoming environment for newcomers by creating inclusive culture within church community.
- Provided spiritual and administrative leadership to church and managed daily operations.
- Led programs such as worship, study, fellowship, and service opportunities.
- Advised couples preparing for marriage via pre-marital counseling services tailored specifically towards their unique relational dynamics.
- Enhanced congregation''s spiritual growth by delivering thought-provoking and engaging sermons.
- Facilitated small group discussions aimed at deepening participants'' understanding of core biblical principles and themes.
- Assisted with organization and implementation of Sunday school activities.
- Mentored youth group members, offering guidance and support in their personal and spiritual lives.
- Designed innovative worship experiences that integrated contemporary elements alongside traditional practices.
- Led renovation and expansion project, successfully renovating or remodeling existing sanctuary, multipurpose facility and restroom facilities and classrooms.
- Coordinated mission trips for members interested in participating in global outreach efforts.
- Served as mentor to children in church community, offering guidance and support.
- Developed strong partnerships with local organizations to promote collaboration on various community initiatives.
- Interacted with local community, building relationships with civic organizations and other churches.
- Worked with stewardship to promote responsible biblical stewardship.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
- Oversaw administration and management of all areas of ministry.
- Collaborated with church leadership to develop strategic plans for ministry growth and expansion.
Pick up and Delivery Driver
Salvation Army Food Bank
04.2023 - Current
- Assisted customers with loading or unloading items when necessary, demonstrating commitment to superior service.
- Collaborated with team members to streamline pickup and delivery processes, improving overall productivity.
- Maintained vehicle safety and cleanliness, ensuring positive representation of company.
- Efficiently planned routes for optimal time management and fuel conservation.
- Developed relationships with local businesses to promote efficient package exchanges between drivers and staff members.
- Conducted pre-and post-trip vehicle inspections to maintain safety compliance and prevent mechanical issues.
- Enhanced customer satisfaction by providing timely and accurate delivery of packages.
- Contributed positively to team environment by offering support, sharing insights, and collaborating on process improvements.
- Facilitated the swift resolution of any discrepancies in shipments or deliveries by communicating proactively with appropriate parties.
- Increased delivery efficiency by effectively organizing cargo within the vehicle.
- Completed necessary paperwork accurately and promptly to facilitate smooth operations.
- Adhered to all company policies, procedures, and guidelines for consistent performance standards.
- Navigated traffic with care to ensure the safe arrival of both passengers and packages.
- Managed time effectively, balancing multiple tasks while maintaining high-quality service standards.
- Coordinated with dispatchers for real-time updates on deliveries and pickups, ensuring accuracy in scheduling.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Fostered positive working relationships with regular customers.
- Minimized company liability and risks to loads by obeying traffic laws.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Identified mechanical issues, completed basic repairs and reported serious concerns to management.
Education
No Degree - Education
Canadian Alliance Theological Seminary
Regina, SKNo Degree - Semi- Highway Driver Training
Reimer Express Driver Training Institute Inc.
Winnipeg, MB2000
Bachelor Of Religious Education - Education And Theology
Providence Bible College (Winnipeg Bible College)
Otterburne, MB05.1975
High School Diploma -
Lipton School
Lipton, SK06.1971
Skills
- Time Management
- Valid Driver's License
- Customer Service
- Problem-Solving
- Safe Driving Practices
- Punctual and Reliable
- Patience and understanding
- Flexible Schedule
- Punctuality
- Loading and unloading
- Traffic laws knowledge
- Vehicle Inspection
- Safety Management
- Driving in Adverse Conditions
- Route Management
- Traffic Law Observation
- Vehicle Maintenance
- Commercial driving
- Equipment Operation
- Passenger transportation
- Relationship Building
- Heavy Lifting
- Confidentiality understanding
- Order picking and processing
- Materials Transport
- Shipping and packaging
- Customer rapport
- Passenger Assistance
- Strategic Planning
- Appointment Scheduling
- Processes and procedures
- Staff Development
- Database Management
- Business Management
- Transportation Regulations
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Product restocking
- Payment Processing
- Conflict Resolution
- Product Knowledge
- Issue Resolution
- Complex Problem-Solving
- Merchandise Restocking
- Guest inquiries
- Daily Reporting
- Decision Making Aptitude
- Order Verification
- Reports and documents
- Records Maintenance
- Loss Prevention
- Identification checks
- Staff Mentoring
- Proficient in [Software]
- Regulatory Compliance
- Honest and Dependable
- Reliable and Responsible
- Active Listening
- Team Collaboration
- Adaptable and Flexible
- Cooperative Attitude
- Creative Thinking
- Team Leadership
- Work Task Prioritization
- Analytical Thinking
- Employee Training
- Service Minded
- Policies and Procedures
- Operations Management
Languages
English
Native or Bilingual
Timeline
Pick up and Delivery Driver
Salvation Army Food Bank
04.2023 - Current
Driver and Sales Representative
XPO Logistics (formerly Con-way And CCX)
09.2001 - 11.2021
Pickup and Delivery Driver and Dock Organizer
Ridsdale Transport (presently Manitoulin Transport
08.2000 - 09.2001
Parent Aid Coordinator Social Services PT.
Christian Counselling Centre
03.1998 - 06.1998
School Bus Driver PT
Hertz Bus LTD. & Prairie West School Div.
08.1995 - 06.1998
Joint Owner And Manager
The Golden Rule Christian Book Store
08.1991 - 02.2000
Pastor (Adult, Youth, Children, Camp Director )
Evangelical Missionary Church
08.1975 - 08.1991
No Degree - Education
Canadian Alliance Theological Seminary
No Degree - Semi- Highway Driver Training
Reimer Express Driver Training Institute Inc.
Bachelor Of Religious Education - Education And Theology
Providence Bible College (Winnipeg Bible College)
High School Diploma -
Lipton School
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