DeLarryon Hansend
Spring Valley
Summary
Proven customer service and hospitality professional that possesses the resourcefulness, adaptability, innovation and enthusiasm necessary to succeed in a fast-paced, high-tempo work environment. Exceptional team player demonstrated by the ability to work in cross-functional teams and across all levels of an organization. Excels at leveraging interpersonal leadership skills to build rapport and establish relationships with various networks. Performs a variety of complex and intricate tasks to support associates and management. Proficient with all Microsoft Office Software and office equipment
Overview
15
15
years of professional experience
Work History
Night Auditor
Intercontinental Hotel
San Diego, CA
07.2019 - 09.2025
- Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
- Process invoices, post checks to vendors and distribute employee checks
- Respond to guest complaints, requests and emergencies
- Reconcile all accounts in a timely manner
- Verify that all EOD work has been performed by other departments
- Schedule guest wake-up calls and reservations for the following day
- Respond to guest inquiries, concerns and complaints as needed
- Answer phones and place reservations
Sales Clerk
NEXCOM - Naval Exchange Service Command
San Diego, CA
01.2011 - 01.2019
- Participate in department meetings and actively seek to exchange ideas regarding improvements in customer service, job performance, and the achievement of store/department sales goals
- Communicate with supervisors, department managers, divisional managers, and store manager regarding stock additions, deletions, fast and slow selling merchandise, and customer needs and problems
- Communicate and collaborate with Customer Service Representatives concerning issues that arise
- Work on sales floor demonstrating professionalism and reliability
- Providing outstanding Premier Customer Service to our Military and Civilian patrons.
- Assisted in completing price changes within the department.
- Participated in year-end inventory
Security Guard
Universal Protection
San Diego, CA
01.2015 - 01.2017
- Ensured all employees and visitors were screened (With a metal detector) before and after entering the facilities to prevent theft or damages.
- Kept active database of the daily activities throughout the facilities.
- Observed and reported suspicious activity to law enforcement.
Customer Service Representative
American Customer Care
San Diego, CA
01.2014 - 01.2015
- Respond to telephone inquiries, providing quality service to customers inquiring about the availability of products or status of orders.
- Access electronic and paper cataloging systems to look up product information and availability.
- Resolve order discrepancies on the first call and avoid escalation of issues.
Education
Associate in Arts - Child Development
Southwestern Community College
Chula Vista, CASkills
- Strong time management and organizational skills
- Office equipment proficiency
- Premier customer service oriented
- Microsoft Office: Word, PowerPoint, Outlook, Excel
Timeline
Night Auditor
Intercontinental Hotel
07.2019 - 09.2025
Security Guard
Universal Protection
01.2015 - 01.2017
Customer Service Representative
American Customer Care
01.2014 - 01.2015
Sales Clerk
NEXCOM - Naval Exchange Service Command
01.2011 - 01.2019
Associate in Arts - Child Development
Southwestern Community College