Delaney Silvey
Fontana,CA
Summary
Friendly, outgoing, and detail-focused, bringing solid understanding of customer service principles and strong organizational abilities. Committed to fostering positive customer experience and driving team efficiency.
Overview
3
3
years of professional experience
Work History
Cashier
Otto Pizza
11.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided excellent service.
- Maintained accurate cash drawer, ensuring proper funds throughout shifts.
- Collaborated with team members to manage high-volume customer traffic effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Barback
Otto Pizza
11.2025 - Current
- Assisted bartenders by restocking supplies and maintaining cleanliness in work areas.
- Supported drink preparation by organizing ingredients and glassware for efficient service.
- Monitored inventory levels and reported shortages to ensure timely replenishment.
- Collaborated with team members to streamline workflow during peak hours.
- Engaged with customers, providing attentive service while enhancing overall experience.
- Restocked ice, condiments, and snacks.
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Coordinated with servers and bartenders to maintain smooth operation of bar area.
Barista
Dutch Bros
05.2025 - 08.2025
- Prepared high-quality coffee beverages according to established recipes and customer preferences.
- Maintained cleanliness and organization of workstations to ensure efficient service flow.
- Provided exceptional customer service by engaging with patrons and addressing inquiries promptly.
- Operated espresso machines and other equipment while adhering to safety standards and operational guidelines.
- Managed inventory by restocking supplies and ensuring freshness of ingredients used in beverage preparation.
- Collaborated with team members to enhance workflow efficiency during peak hours, improving overall service quality.
Barista
Dutch Bros
01.2023 - 08.2024
- Fostered a positive work atmosphere with clear communication, teamwork, and proactive problem-solving strategies.
- Built strong relationships with regular customers through attentive service, remembering preferences, and engaging in friendly conversation when appropriate.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Assisted customers with special requests and dietary concerns, ensuring their needs were met while adhering to company guidelines.
- Memorized ingredients and recipes for wide variety specialty drinks.
Education
Summit High School
Bachelor of Science - Biology
Merrimack College
05-2028
Skills
- Adaptability to change
- Customer service
- Team collaboration
- Greeting and seating guests
- Efficient multitasking
- Cleaning and sanitation
- Flexible schedule
- Fast-paced environment
- Time management
Hobbies and Interests
Loves animals and wants to become a Veterinarian.
Enjoys playing soccer.
Loves nature and traveling.
Enjoys hiking, and being outdoors.
Timeline
Cashier
Otto Pizza
11.2025 - Current
Barback
Otto Pizza
11.2025 - Current
Barista
Dutch Bros
05.2025 - 08.2025
Barista
Dutch Bros
01.2023 - 08.2024
Summit High School
Bachelor of Science - Biology
Merrimack College