Delaney Miller
Summary
Experience and proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
OSL Balloon Center
11.2022 - 02.2023
- Tagged, organize and restock merchandise
- Effectively handled cash register including cash, debit and credit card transactions
- Made event related balloon recommendations
- Followed trends within the industry
- Worked independently and with people to complete large orders on time
- Assisted in the training of new employees
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
Baker/Cashier
Thistle Stop Cafe
06.2020 - 01.2022
- Served as a friendly, hardworking, and punctual employee
- Followed preset recipes and instructions
- Kept track of bakery stock and restocked when needed
- Adhered to all sanitation and health guidelines
- Remained knowledgeable about food industry trends and cultures
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Seasonal Cashier
Moo Joe's
05.2019 - 09.2019
- Collaborated with 4 to 5 other employees to complete various opening and closing duties to keep the ice cream shop up to code
- Made ice cream cones, milkshakes and other orders for customers according to their requests
- Effectively handled cash register including cash, debit and credit card transactions
- Built relationships with customers to encourage repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Diploma - Floral Design
ICS Canada
12.2023
High School Diploma -
Brantford Collegiate Institute And V.S
Brantford, ON06.2022
Skills
- Guest Satisfaction
- Complex Problem-Solving
- Sales and Upselling
- Reading Comprehension
- Reminder Calls
- Social Media Platforms
- Photography
- MS Office
- Adobe Illustrator
Timeline
Customer Service Associate
OSL Balloon Center
11.2022 - 02.2023
Baker/Cashier
Thistle Stop Cafe
06.2020 - 01.2022
Seasonal Cashier
Moo Joe's
05.2019 - 09.2019
Diploma - Floral Design
ICS Canada
High School Diploma -
Brantford Collegiate Institute And V.S
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