DELANEY DEROWIN
Leduc,AB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
1
1
Certification
Work History
LATS OPERATOR
CITY OF LEDUC
09.2023 - Current
- Improved route efficiency by consistently reviewing and adjusting routes based on traffic patterns and customer feedback.
- Kept accurate records of daily logs, incident reports, maintenance checklists, and fuel consumption data for company reference.
- Promoted positive rider experience by providing courteous, attentive service and addressing customer concerns promptly.
- Enhanced passenger safety by conducting thorough pre-trip inspections and maintaining a clean bus environment.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
DISPATCHER
CITYWIDE TOWING INC.
08.2021 - 04.2023
- Expertly dispatched a fleet of 16 trucks
- Proficiently answered a busy multi-line phone system
- Composed quotes for customers specific to their needs
- Aided colleagues, and customers through regular communication and assistance
- Skillfully used a variety of computer databases.
- Improved response times by efficiently prioritizing and dispatching emergency calls.
- Monitored weather conditions and traffic patterns, making necessary adjustments to ensure driver safety and on-time deliveries.
- Worked closely with customers to effectively resolve issues and complaints.
- Coordinated dispatching of 15+ drivers
SCHOOL BUS DRIVER/DISPATCHER
SOUTHLAND TRANSPORTATION
04.2017 - 08.2021
- Handled several different buses with a variety of needs and districts
- Entered and maintained D.O.T records in company database
- Computerized office activities, maintained customer communication.
- Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
- Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
- Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
CALL TAKER
ENDER MANAGEMENT (CHECKER CABS)
04.2015 - 12.2015
- Helped with entering Access Calgary run sheets in to computerized database
- Proficiently answered a busy multi-line phone system while communicating customer needs.
- Enhanced customer satisfaction by efficiently handling high-volume calls and resolving inquiries.
- Maintained a professional demeanor, managing difficult callers and deescalating tense situations.
- Achieved consistent customer satisfaction ratings by actively listening to caller concerns and providing appropriate solutions.
PASSENGER SERVICE AGENT
ATS CANADA
01.2012 - 04.2015
- Verifying paperwork for Pilots Dispatch, and other flight staff.
- Enhanced customer satisfaction by providing efficient check-in and boarding services.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Maintained accurate records of flight information to provide timely updates to passengers.
- Utilized strong organizational skills to manage multiple tasks in a fast-paced environment.
Education
Medical Office Assistant -
BOW VALLEY COLLEGE
Calgary, AB01.2012
Health Care Aide Certificate -
BOW VALLEY COLLEGE
Calgary, AB01.2010
Skills
- Customer Advocacy
- Mentorship
- Motivating others
- Approachable
- Typing
- Microsoft knowledge
- Leadership
- Resourcefulness
- Record keeping
- Problem-Solving
- Teamwork and Collaboration
- Special Needs Advocacy
- Data Collection
- Scheduling
- Call Management
- Telephone Etiquette
- Attention to Detail
- Effective Communication
- Computer Literacy
- Clerical Support
Certification
- First Aid and CPR with AED Lvl C, Exp 11/24//2026
- WHMIS 2015, Exp 09/27/2026
- Hours of Service Training
- Respect in the Workplace, 01/01/2027
References Available
True
Volunteer Experience
- East Elementary Parent Council
- Jack James High School Parent Council
Timeline
LATS OPERATOR
CITY OF LEDUC
09.2023 - Current
DISPATCHER
CITYWIDE TOWING INC.
08.2021 - 04.2023
SCHOOL BUS DRIVER/DISPATCHER
SOUTHLAND TRANSPORTATION
04.2017 - 08.2021
CALL TAKER
ENDER MANAGEMENT (CHECKER CABS)
04.2015 - 12.2015
PASSENGER SERVICE AGENT
ATS CANADA
01.2012 - 04.2015
Medical Office Assistant -
BOW VALLEY COLLEGE
Health Care Aide Certificate -
BOW VALLEY COLLEGE
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