Deka Jama
Toronto,ON
Summary
Dynamic professional with a strong background in customer interactions and service solutions, dedicated to enhancing customer satisfaction and loyalty. Proven expertise in conflict resolution, communication, and problem-solving facilitates effective navigation of challenges while maintaining a results-oriented focus. A collaborative team player who adapts seamlessly to evolving needs, consistently delivering efficient and empathetic service. Recognized for reliability and a proactive approach in achieving both customer and organizational objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Sharp Bus Line
03.2023 - 06.2025
- Building Relationships with Kids: You get to know the children over time, and some of them may even look forward to talking to you during the ride.
- Handling Different Situations: You might need to be quick on your feet, whether it’s handling a sudden traffic issue or calming down a rowdy group of kids.
- Dealing with Weather Conditions: Whether it’s snow, rain, or extreme heat, weather can sometimes make driving difficult or stressful.
- Following Strict Schedules: It’s important to stay on time, picking up and dropping off students according to the schedule, which requires focus and punctuality.
- Interacting with Parents: Sometimes parents will have questions or concerns about their child’s safety or behavior on the bus.
Cashier
Xawaash Resturant
05.2022 - 12.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledge on promotions and store offerings.
- Trained new cashiers on register operations and customer service best practices.
- Implemented time-saving techniques for handling high-volume transactions during peak hours.
- Monitored inventory levels at the register to ensure product availability for customers.
- Resolved customer complaints promptly, promoting satisfaction and loyalty to the store.
Personal Support Worker
humber hight home care
04.2020 - 12.2021
- Assessed physical condition of patients and identified health problems requiring further medical intervention.
- Recorded vital signs, including temperature, pulse, respiration rate and blood pressure.
- Provided companionship to isolated or lonely clients by engaging in conversation and accompanying them on outings.
- Organized paperwork related to patient treatments and maintained accurate records.
- Provided compassionate, individualized care to clients with diverse needs and preferences.
- Assisted clients with daily living activities, ensuring comfort and dignity during support.
- Maintained accurate documentation of client progress and care activities for compliance purposes.
Education
Bachelor of Arts - Accounting And Finance
ALPHA UNIVERSITY
Addis Ababa,Ethiopia09-2013
Skills
- Effective listening
- Problem-solving skills
- Accurate data entry
- Client engagement
- Effective problem resolution
- Building professional connections
- Skilled in customer support
- Proficient in computer applications
- Effective conflict resolution
- Customer issue management
- Client engagement
- Customer experience evaluation
- Effective telephone communication
Languages
somali
Native/ Bilingual
English
Full Professional
Certification
certification : customer service fundamentals
institution: coursera offred by google
completion date 06.2025
credential certificate of completion
Timeline
Customer Service Representative
Sharp Bus Line
03.2023 - 06.2025
Cashier
Xawaash Resturant
05.2022 - 12.2022
Personal Support Worker
humber hight home care
04.2020 - 12.2021
Bachelor of Arts - Accounting And Finance
ALPHA UNIVERSITY