Deka Farah
Scarborough,Canada
Summary
Dedicated and customer-oriented professional with experience in inbound sales and customer service. Skilled in effectively handling customer inquiries, resolving concerns, and converting leads into sales. Adept at working in high-paced environments while maintaining a friendly and professional approach. Strong communication skills, problem-solving abilities, and proficiency with technology.
Overview
8
8
years of professional experience
Work History
Inbound Call Centre Agent
SinglePoint
05.2019 - 12.2024
- Handled high volumes of inbound customer inquiries, ensuring timely and accurate responses
- Assisted customers with account details, service requests, and troubleshooting issues
- Provided recommendations on company services and upsold products to drive revenue
- Maintained detailed records and updated customer databases accurately
- Consistently met or exceeded performance targets in sales and customer satisfaction
Courtesy Desk Associate
Wal-Mart Canada
04.2017 - 04.2019
- Welcomed customers and provided assistance with returns, exchanges, and inquiries
- Processed transactions efficiently while adhering to company policies
- Trained new associates on best practices in customer service and store operations
- Resolved customer concerns effectively, ensuring a positive shopping experience
Cashier
Wal-Mart Canada
09.2016 - 04.2017
- Processed customer purchases while delivering excellent service
- Promoted store sales and loyalty programs to encourage repeat business
- Reconciled cash registers and ensured transactions were accurate
- Maintained cleanliness and organization of the checkout area
Education
High School Diploma -
St. John Paul II Catholic Secondary School
London, ONSkills
- Inbound sales and customer service
- Strong verbal and written communication
- Proficient in MS Office
- Proficient in CRM software
- Data entry
- High typing speed (45 WPM)
- Multi-line phone handling
- Complaint resolution
- Retention strategies
- Ability to work independently
- Ability to work in a team
- Tech-savvy
- Reliable home office setup
Additional Information
Fully equipped for remote work with a quiet home office, high-speed wired internet, and a reliable computer. Flexible and available for full-time remote opportunities. References available upon request.
Timeline
Inbound Call Centre Agent
SinglePoint
05.2019 - 12.2024
Courtesy Desk Associate
Wal-Mart Canada
04.2017 - 04.2019
Cashier
Wal-Mart Canada
09.2016 - 04.2017
High School Diploma -
St. John Paul II Catholic Secondary School
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