Dejonge Mccord
Long Beach
Summary
Dynamic professional with extensive experience as a Front Desk Receptionist at PMS, excelling in time management and decision-making. Proven track record in enhancing customer satisfaction through efficient service and effective communication. Skilled in maintaining organized operations and training staff, ensuring seamless workflow and fostering a collaborative environment.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
PMS
Commerce
05.2019 - 10.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Answered phone calls and responded to inquiries, providing timely information to customers
- Maintained organized reception area, enhancing first impressions for visitors and clients.
- Assisted in managing billing inquiries, ensuring accuracy in processing payments.
- Trained new staff on front desk procedures, fostering a collaborative team environment.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly
Field Services Technician
Adecco Staffing
Los Angeles, CA
08.2024 - 12.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Resolved customer problems and complaints.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.
- Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
- Corresponded with clients through email, telephone or postal mail.
- Managed multiple tasks and met time-sensitive deadlines.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Installed and configured new systems according to specifications and safety standards.
- Collaborated with clients to troubleshoot issues, providing timely resolutions and support.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Personal Assistant
ESinatra
Culver City, CA
01.2014 - 2018
- Maintained appropriate filing of personal and professional documentation.
- Displayed absolute discretion at handling confidential information.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.
- Organized and attended meetings and compiled related documents and reports.
- Sourced and ordered office equipment and supplies.
- Organized clients' homes prior to arrival home and performed house-sitting duties.
- Monitored household expenditures and budgeted for groceries and household utility payments.
- Picked up and dropped off clients at airport.
- Coordinated and planned vacations for family.
- Managed residential properties and staged homes prior to clients' arrivals.
- Informed vendors and contractors of client project requirements to foster client satisfaction.
Education
Associate of Applied Science -
Santa Ana College
Santa Ana, CASkills
- Best Practices and Standards
- Time Management
- Public Speaking Abilities
- Timely Project Completion
- Decision-Making Skill
- Staff Management
- Troubleshooting and repair
- Problem-solving
- Positive attitude
- Field repairs
- Customer service
- Teamwork and coordination
- Valid Driver's license
- Heavy lifting
- Verbal and written communication
Certification
Field Service Technician
- Area of expertise
Certificate
Field Servjce Technician
Timeline
Field Services Technician
Adecco Staffing
08.2024 - 12.2025
Front Desk Receptionist
PMS
05.2019 - 10.2025
Personal Assistant
ESinatra
01.2014 - 2018
Associate of Applied Science -
Santa Ana College