DEJENE GIZAW
Toronto,ON
Summary
Experienced civil works professional with a decade of expertise seeking a role in building inspection and project management.
Overview
21
21
years of professional experience
Work History
Land and Building management Manager
Ethio Telecom Ethiopia
02.2021 - 09.2023
- Led annual budgeting, planning, and reporting on civil work for 17 Ethiopian telecom locations across Ethiopia
- Mentored and promoted 4 civil work engineers to Supervisors of Civil Work Resources and automated manual land data entry using ERP system
- Oversaw team's KPI results, coordinated filing and tracking of various documents including title deeds, surveys, environmental reports, and construction plans
- Implemented and managed archiving systems, conducted land and building utilization analyses, identified requirements for new land acquisition, and performed construction needs analysis while ensuring adherence to land policies and procedures.
Civil Works Planning & Reporting Specialist & Supervisor
Ethio Telecom Ethiopia
06.2018 - 02.2021
- Managed civil works planning and reporting for all company buildings, adhering to established processes
- Facilitated civil works planning and reporting for Zones and Regions
- Oversaw operations at 4 construction sites, gathering input from stakeholders for new construction projects
- Coordinated with relevant parties to ensure compliance with project requirements.
Building Specialist & Administrator
10.2016 - 08.2018
- Coordinated building maintenance activities, including repairs and renovations, to ensure facilities are functional and compliant with regulations
- Managed administrative tasks related to building operations, such as budgeting, procurement, and scheduling maintenance services
- Served as a liaison between building occupants and external service providers to address concerns and facilitate smooth operations
- Implemented and enforced building policies and procedures to maintain safety, security, and cleanliness standards.
TEP Civil Works Specialist
02.2015 - 07.2016
- Managed a civil works planning and reporting team, overseeing workload distribution, staffing, and performance management in alignment with delegation matrix and procedures
- Coordinated and communicated team achievements to the Civil Works Land & Building Management section
- Supervised subordinates in various tasks including planning and implementing civil work projects, collaborating with partners, and ensuring quality, timeliness, and cost-effectiveness in planning and reporting activities
- Provided guidance and support to subordinates to achieve desired outcomes in civil works planning and reporting.
Urban Group supervisor
07.2010 - 08.2014
- Oversaw the installation, repair, and maintenance of fixed-line telecommunications infrastructure in urban areas
- Led and managed a team of technicians and support staff to ensure efficient operations and service delivery
- Ensured that all installations and repairs met quality standards and complied with safety regulations
- Managed resources such as equipment, materials, and manpower effectively to meet operational targets and timelines
- Maintained accurate records, prepared reports on operational activities, and documented installation and maintenance procedures
- Addressed customer inquiries, resolved service issues, and ensured a high level of customer satisfaction
- Ensured compliance with company policies, procedures, and regulatory requirements related to telecom operations
- Provided training and guidance to team members to enhance their skills and knowledge.
Complaint Handler supervisor
07.2010 - 07.2011
- Supervised the process of receiving and resolving customer complaints related to telecom services, ensuring timely and satisfactory resolutions
- Led a team of complaint handlers, monitored their performance, and provided guidance to ensure effective complaint resolution and customer satisfaction
- Implemented quality assurance measures to uphold service standards and improve complaint handling processes
- Generated reports on complaint trends, analyzed data to identify recurring issues, and implemented corrective actions to minimize future complaints
- Conducted training sessions for complaint handlers to enhance their communication skills, conflict resolution abilities, and product knowledge
- Coordinated with other departments such as customer service, technical support, and operations to resolve complex complaints and improve overall service delivery
- Ensured compliance with company policies, procedures, and regulatory requirements in handling customer complaints
- Monitored customer feedback and implemented strategies to enhance customer satisfaction and loyalty.
Junior complaint handler
01.2008 - 07.2010
- Handled incoming customer complaints related to telecom services, ensuring accurate documentation and understanding of issues
- Assisted senior handlers in resolving customer complaints promptly and effectively, following established procedures and protocols
- Communicated with customers to provide updates on the status of their complaints and ensured clear, empathetic communication throughout the process
- Recorded complaint details accurately in systems, maintained organized records of interactions and resolutions
- Participated in training sessions to enhance skills in complaint handling, communication, and product knowledge
- Collaborated with team members and other departments such as technical support and operations to facilitate complaint resolution and improve service delivery
- Assisted in quality assurance activities, including gathering feedback, identifying trends in complaints, and suggesting improvements to complaint handling processes
- Ensured compliance with company policies, procedures, and regulatory requirements in handling customer complaints.
Junior Technician
07.2005 - 01.2008
- Helped in the installation, repair, and maintenance of telecom equipment and infrastructure
- Diagnosed and resolved technical issues with telecom systems, equipment, and networks
- Conducted tests and commissioned new equipment to ensure functionality and performance
- Recorded and maintained accurate logs of work performed, including equipment configurations and repairs
- Supported senior technicians and engineers in project execution and maintenance activities
- Adhered to safety protocols and ensured compliance with industry regulations during all work activities
- Assisted in providing technical support to customers, addressing inquiries, and resolving issues effectively
- Participated in training programs to enhance technical skills and knowledge of telecom technologies.
Line mane
08.2002 - 07.2005
- Installed and maintained overhead and underground lines for telecommunications networks
- Managed and installed cables, wires, and fiber optic lines according to specifications
- Climbed utility poles to install, repair, or maintain equipment and lines
- Tested lines and equipment for faults, and repaired or replaced defective components
- Adhered to safety protocols and guidelines while working at heights and with electrical equipment
- Recorded work activities, maintained records of installations, repairs, and inspections
- Interacted with customers to resolve service issues, provide information, and ensure satisfaction
- Responded to emergency situations such as outages or service disruptions promptly
- Participated in training programs to stay updated on new technologies and improve skills.
Education
Master’s Degree in Project Management Analysis & Evaluation -
Skillmart International Academy
11.2023
Bachelor’s Degree in Civil Engineering -
Jimma University
07.2014
Bachelor’s Degree in Business Administration & Information Systems -
Jimma University
01.2013
Diploma in Electrical Engineering -
Agaro Technical & Vocational School
01.2008
Skills
- Problem-Solving: Analytical thinking, risk assessment, creativity, and adaptability to address challenges and find innovative solutions in civil engineering projects
- Project Management: Ability to organize, plan, budget, and coordinate civil work projects and teams effectively
- Communication: Clear communication, presentation, and negotiation abilities for interacting with stakeholders and conveying technical information
- Technical Proficiency: Proficiency in civil engineering principles, software, materials, and surveying techniques
Certificatestraining
- Project Data Management Appraisal and Finance Certificate, Ethiopia, 01/2022
- Construction Management certificate, Ethiopia, 02/2021
- Contract Negotiation & Alternative Dispute Resolution, Ethiopia, 11/2020
- PMP Study Facilitation Program, Ethiopia, 12/2019
- MS -Project Certificate, Ethiopia, 10/2016
- Planning. Coordinating and Reporting, Ethiopia, 10/2026
- Auto Cad for Civil Engineering Certificate, Ethiopia, 06/2013
Projects
Organised Civil Work Construction material & labour price change Review Proposal, 07/2019 Recognition Letter for excellent contribution for the successful accomplishment of the TEP project, 02/2016 - 08/2018 Southwestern (JIMMA) Circle TEP Civil Work Project, 02/2015 - 07/2016
Languages
English
Professional Working
Reading book,supporinig other and pyaing fooat ball
Atomic Habits,power,Harvard Business Review On Change
Timeline
Land and Building management Manager
Ethio Telecom Ethiopia
02.2021 - 09.2023
Civil Works Planning & Reporting Specialist & Supervisor
Ethio Telecom Ethiopia
06.2018 - 02.2021
Building Specialist & Administrator
10.2016 - 08.2018
TEP Civil Works Specialist
02.2015 - 07.2016
Urban Group supervisor
07.2010 - 08.2014
Complaint Handler supervisor
07.2010 - 07.2011
Junior complaint handler
01.2008 - 07.2010
Junior Technician
07.2005 - 01.2008
Line mane
08.2002 - 07.2005
Master’s Degree in Project Management Analysis & Evaluation -
Skillmart International Academy
Bachelor’s Degree in Civil Engineering -
Jimma University
Bachelor’s Degree in Business Administration & Information Systems -
Jimma University
Diploma in Electrical Engineering -
Agaro Technical & Vocational School
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