De'Janay Rogers
Sacramento
Summary
Detail-oriented healthcare support professional with 6+ years of experience in medical records documentation, prescription coordination, claims processing, and EMR navigation. Proven success in remote roles handling confidential health data in strict compliance with HIPAA regulations. Strong multitasker, skilled in data entry, transcription, and client communication. Passionate about helping clients meet their healthcare goals through accuracy, accountability, and compassionate service.
Overview
5
5
years of professional experience
Work History
Pharmacy Benefits Manager
CVS Caremark
08.2025 - 10.2025
- Analyzed pharmacy benefit designs to optimize cost-effectiveness for clients.
- Collaborated with healthcare providers to ensure accurate medication formulary management.
- Developed training materials for staff on benefits administration and compliance protocols.
- Implemented process improvements, enhancing efficiency in claims processing workflows.
Concierge Services
Blue Shield of California
03.2025 - 05.2025
- - Supported members with benefit coverage, provider selection, ID cards, and claims issues.
- - Assisted in coordinating care across specialists, pharmacies, and primary care providers.
- - Maintained detailed logs of member concerns and resolutions to ensure data accuracy.
- - Navigated internal systems to track and update member records with confidentiality.
- Remote
Patient Care Advocate
Cigna / Express Scripts
03.2023 - 12.2024
- - Educated patients on medications, dosages, and managed prescription orders.
- - Reviewed patient medical histories and updated logs in EMR systems.
- - Processed insurance claims using ICD-10 codes; maintained HIPAA compliance.
- - Managed inbound calls, emails, and pharmacy requests in high-volume setting.
- Remote
Customer Service Representative
Prime Therapeutics
11.2021 - 03.2023
- - Entered and processed prescriptions with precision across multiple software platforms.
- - Collaborated with pharmacists, other pharmacies, and insurance companies to resolve issues.
- - Handled sensitive customer data with strict confidentiality standards.
- Remote
Contact Tracer
Guidant Global
10.2020 - 11.2021
- - Monitored shared inboxes and contact tracing software to manage case follow-ups.
- - Documented symptoms and exposure assessments into digital health tracking platforms.
- - Provided educational outreach on isolation, quarantine, and health guidelines.
- Remote
Education
Bachelor's - Criminal Justice
Wiley University
Marshall, CASkills
- - EMR Data Entry & Transcription
- - HIPAA/HITECH Compliance
- - Claims & Benefits Processing
- - Salesforce & Microsoft Office
- - Remote Communication Tools
- - Cross-Team Collaboration
- - High Accuracy & Attention to Detail
- - Customer Service & Problem Resolution
- MS Word
- Excel
- Salesforce
- EMR Systems
- ICD-10
- Remote Work Tools
- 50 WPM
Timeline
Pharmacy Benefits Manager
CVS Caremark
08.2025 - 10.2025
Concierge Services
Blue Shield of California
03.2025 - 05.2025
Patient Care Advocate
Cigna / Express Scripts
03.2023 - 12.2024
Customer Service Representative
Prime Therapeutics
11.2021 - 03.2023
Contact Tracer
Guidant Global
10.2020 - 11.2021
Bachelor's - Criminal Justice
Wiley University