Dejanae Williams
Oakland
Summary
Looking for a part time position.Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
3
3
years of professional experience
Work History
Front Desk/Assistant Manager
The Lash Lounge
Oakland
04.2026 - Current
- Greeted clients at reception and checked them in and out efficiently.
- Answered calls to schedule appointments & start memberships
- Processed membership sales, cancellations, and freezes for clients.
- Promoted lash & brow services, monthly deals, and memberships to increase client engagement.
- Sold retail products and restocked shelves to enhance customer convenience.
- Opened and closed salon, adhering to established procedures for smooth operations.
- Assisted with Payroll
Wax Specialist
European Wax Center
Oakland
06.2023 - 10.2023
- Guided clients on each step for all wax services
- Educated clients on EWC products and facilitated product sales
- Provided upsells for clients eligible for multiple services
- Encouraged timely service progression to enhance client satisfaction
- Sanitized before & after each client
- Set up, clean & restocked wax room before and after shift
- Maintained EWC Wax Procedures & Product knowledge & Rebookings for clients
- Greeted clients and escorted them to treatment rooms
Education
Cosmetology License -
03-2019
Cosmetology Program -
Avalon School of Cosmetology
01-2019
Spring Semester -
Berkeley City College
05-2017
High School Diploma -
Oakland Technical High School
06-2016
Skills
- Sales
- Interpersonal communication
- Relational skills
- Active listener
- Dependable
- Adapts under pressure
- Team Player
- Quick learner
- Record Keeping
- Computer Skills
- Organizational Skills
- Cash Handling
- Upselling
- Phone Etiquette
- Health Standards
- Membership sales
- Inventory Management
- Calendar Coordination
- Conflict resolution
- Problem solving
- Problem-solving skills
- Payment processing
- Multitasking skills
- Facility Maintenance
Timeline
Front Desk/Assistant Manager
The Lash Lounge
04.2026 - Current
Wax Specialist
European Wax Center
06.2023 - 10.2023
Cosmetology License -
Cosmetology Program -
Avalon School of Cosmetology
Spring Semester -
Berkeley City College
High School Diploma -
Oakland Technical High School