De'Janae Gideon
Richmond
Summary
Dedicated Site Manager with strong skills in staff management and effective communication. Proven ability to coordinate training programs and optimize patient care workflows. Ready to contribute to a healthcare environment focused on delivering exceptional service and compliance.
Overview
9
9
years of professional experience
Work History
Site Manager
Stat Med Urgent Care Inc
Lafayette, CA
10.2023 - Current
- Oversaw daily operations to ensure compliance with health and safety regulations.
- Implemented workflow improvements to enhance patient care efficiency.
- Managed staff scheduling and performance evaluations to optimize team productivity.
- Coordinated training programs for new hires to maintain high service standards.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Resolved issues between employees and customers using company policies.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Improved team productivity with targeted coaching and performance monitoring.
- Coordinated construction activities for timely project completion, managing schedules and resources effectively.
Medical Assistant
Stat Med Urgent Care Inc
Lafayette, CA
05.2017 - Current
- Assisted healthcare providers with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling, optimizing appointment flow and reducing wait times.
- Maintained accurate medical records using electronic health record (EHR) systems for compliance and continuity of care.
- Administered vaccinations and performed routine lab tests to support patient health initiatives.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Oriented and trained new staff on proper procedures and policies.
Education
CCMA - Medical Assistant
Gurnick Academy of Arts
Concord, CA05-2017
High School Diploma -
Bidwell High School
Antioch, CA06-2009
Skills
- Team leadership
- Site inspection and management
- Problem-solving
- Staff management
- Conflict resolution
- Flexibility and adaptability
- Shift scheduling
- Customer service
- Verbal and written communication
Timeline
Site Manager
Stat Med Urgent Care Inc
10.2023 - Current
Medical Assistant
Stat Med Urgent Care Inc
05.2017 - Current
CCMA - Medical Assistant
Gurnick Academy of Arts
High School Diploma -
Bidwell High School