Dejan Jandric
Stoney Creek
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
11.2023 - Current
- Processed financial transactions such as deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
- Responded and resolved customers' concerns using standard procedures and escalating non-standard activities, as necessary
- Assisted the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
- Achieved assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
Project Controls Coordinator Intern
Tucows Inc.
01.2023 - 09.2023
- Assisted with analysis of new opportunity reviews, and PO requests
- Analyzed monthly actuals, forecasts and variances in regards to market build costs and construction
- Reported on current and future progress in all markets
- Forecasted future build costs, footage and serviceable addresses
- Coordinated/organized data collection for the creation of a construction tracker
Personal Shopper
Real Canadian Superstore
04.2021 - 01.2023
- Improving leadership skills by training new employees
- Developing customer service skills by addressing issues that customers have and doing the best to ensure satisfaction
- Sharpening teamwork skills through collaboration with co-workers to make sure everything is running smoothly
Commercial Services Intern
PenFinancial Credit Union
05.2022 - 09.2022
- Assisted with writing new commercial credit applications and annual reviews
- Analyzed financial statements, balance sheets and tax returns
- Reported on account expiries, account maturities, insurance policies and CEBA loans
- Ensured annual reviews and credit applications conform to PenFinancial's policies & procedures and that any risks are identified and mitigated
Education
B.Sc. - Honours Mathematics Co-op
Brock University
St. Catharines, ON12.2025
Languages
English
Native or Bilingual
Serbo-Croatian
Native or Bilingual
French
Professional Working
Timeline
Customer Experience Associate
TD Canada Trust
11.2023 - Current
Project Controls Coordinator Intern
Tucows Inc.
01.2023 - 09.2023
Commercial Services Intern
PenFinancial Credit Union
05.2022 - 09.2022
Personal Shopper
Real Canadian Superstore
04.2021 - 01.2023
B.Sc. - Honours Mathematics Co-op
Brock University
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