Dejahnae Cooper
Chula Vista,CA
Summary
Personable and upbeat individual with strong inclination towards customer service and hospitality. Committed to creating a welcoming environment and ensuring customer satisfaction through efficient and friendly service. Skilled in multitasking and problem resolution, fostering positive environments and streamlining operations.
Overview
2
2
years of professional experience
Work History
Snack Bar Operator
Lowry Theater
08.2023 - Current
- Addressed customer inquiries or complaints promptly, fostering loyalty through exceptional customer service experiences.
- Ensured food quality and safety standards were consistently met by adhering to all relevant regulations and procedures.
- Cultivated strong relationships with staff members through open communication channels, fostering a positive work environment for all team members involved in running the snack-bar efficiently.
- Accurately operated cashless register to process a daily average of 50 or more customer payments.
- Consistently performed well under pressure during peak hours.
Grounds Crew Member
Inflatable World
07.2023 - 08.2023
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed at least 3 or more appointments per day, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Retail Sales Associate
Petco Park
03.2023 - 07.2023
- Processed an estimated of 50 or more transactions a day efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Managed inventory to prevent stock shortages, ordering new items as necessary.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Provided excellent customer service by responding to inquiries from callers seeking information.
Education
No Degree - Clinical Psychology
San Diego City College
San Diego, CA06-2027
High School Diploma -
Southwest Senior High School
San Diego, CA06-2023
Skills
- 50 wpm typing speed
- Collaboration and teamwork
- Multitasking
- Computer skills
- Organization skills
- Flexible and adaptable
- Problem resolution
- Calm under pressure
- Excellent communication
- Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Snack Bar Operator
Lowry Theater
08.2023 - Current
Grounds Crew Member
Inflatable World
07.2023 - 08.2023
Retail Sales Associate
Petco Park
03.2023 - 07.2023
No Degree - Clinical Psychology
San Diego City College
High School Diploma -
Southwest Senior High School
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