Deja Williams
Vaughan,ON
Summary
Professional with strong background in customer service, adept at resolving issues and enhancing client satisfaction. Proven ability to collaborate effectively with team members to achieve goals and adapt to changing demands. Skilled in communication, problem-solving, and delivering high-quality service. Reliable and results-driven, ready to contribute to organizational success.
Overview
6
6
years of professional experience
Work History
Customer Care Associate
CareWell
04.2024 - 04.2025
- Helped customers through stressful times by giving expert help and building customized solutions for unique requirements.
- Participated in ongoing professional development initiatives to stay informed on industry trends and best practices for customer service delivery.
- Contributed to positive company reviews by delivering exceptional support experiences to clients.
- Proactively identified potential problems affecting client satisfaction rates, taking necessary steps towards resolution before escalation occurred.
- Maintained detailed records of all customer interactions, ensuring accurate documentation of resolutions provided and tracking trends for further analysis.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Helped customers with placing, tracking and returning orders in accordance to the company's policy.
Accounting and Business Support Specialist
Dormer Laboratories
06.2022 - 09.2023
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Verified proper distribution of incoming mail to correct individuals and departments.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks and invoices.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers by providing tracking information and resolving shipping or merchandise issues.
- Informed customers by mail or telephone of order information such as unit prices, shipping dates and anticipated delays.
- Used Great Plains and DCIS to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.
Member Service Representative
Sitel
11.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Reduced average call time 500 second with optimal call control and proper use of internal knowledge bases.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Assisted customers with setting up or closing accounts, and signing up for new services.
- Executed wire transfers, stop payments and account transfers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Sales Associate
Ateaze
01.2019 - 01.2020
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Educated customers on promotions to enhance sales.
- Processed product returns and assisted customers with other selections.
Education
Bachelor of Arts - Sociology
University Of Windsor
Windsor, ON10.2022
High School Diploma -
St. Jean De Brebeuf Catholic High School
Woodbridge, ON06.2018
Skills
- Outstanding customer support
- Relationship building
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Responsible
- Good listening skills
- Detail-oriented
- Teamwork
- Excellent work ethic
- Organization and Time management
Timeline
Customer Care Associate
CareWell
04.2024 - 04.2025
Accounting and Business Support Specialist
Dormer Laboratories
06.2022 - 09.2023
Member Service Representative
Sitel
11.2021 - 05.2022
Sales Associate
Ateaze
01.2019 - 01.2020
Bachelor of Arts - Sociology
University Of Windsor
High School Diploma -
St. Jean De Brebeuf Catholic High School
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