Summary
Overview
Work History
Education
Skills
Languages
Timeline
AssistantManager
Deja Gregg

Deja Gregg

Whitby,ON

Summary

I am a highly skilled and dedicated customer service professional committed to ensuring customer satisfaction by providing exceptional service and unmatched support. With a proven track record of delivering exceptional experiences and proficiency in utilizing customer service best practices, I am adept at exploring different solutions to address customer needs effectively. With strong communication and problem-solving skills to effectively address customer needs and resolve issues promptly. With a positive and empathetic approach, striving to ensure customer satisfaction and foster long-term relationships. With being highly adaptable, thrive in fast-paced environments, and consistently meet or exceed performance targets.

Overview

4
4
years of professional experience

Work History

Beauty Assistant

Tanyas Beauty Bar Inc
08.2023 - 01.2024
  • Achieved high levels of customer satisfaction by addressing concerns promptly while providing information on relevant beauty solutions.
  • Managed appointment schedules efficiently, optimizing time allocation for each client's unique requirements.
  • Contributed to promotional events by offering engaging product demonstrations that showcased benefits of various items.
  • Assisted management in developing marketing materials designed to attract potential clientele through social media platforms.
  • Provided exceptional makeup application services, leading to increase in repeat customers and positive reviews.

Cashier

Sunrise Caribbean Restaurant
09.2022 - 05.2023
  • Ensured of great customer service and having great relations with my colleagues
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Retail Sales Associate/Assistant Manager

Forever 21
05.2020 - 02.2021
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Demonstrated expertise in various product categories resulting in becoming a go-to resource for customers seeking advice on product selection.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.

Education

High School Diploma -

All Saints Catholic Secondary School Secondary School
Whitby, ON
06.2023

Skills

  • Adaptability
  • Time Management
  • Problem-solving abilities
  • Product Knowledge
  • Excellent Communication
  • Positive Attitude

Languages

English

Timeline

Beauty Assistant

Tanyas Beauty Bar Inc
08.2023 - 01.2024

Cashier

Sunrise Caribbean Restaurant
09.2022 - 05.2023

Retail Sales Associate/Assistant Manager

Forever 21
05.2020 - 02.2021

High School Diploma -

All Saints Catholic Secondary School Secondary School

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Deja Gregg