Deisy Garduno
Camarillo
Summary
Detail-oriented Lead Medical Assistant with expertise in electronic health records and staff training. Enhances patient outcomes through effective team supervision and workflow management while improving operational efficiency and maintaining compliance with healthcare regulations. Skilled in medical coding, data analysis, and healthcare documentation, delivering high productivity and accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Medical Assistant
Unio Specialty Care
Camarillo
12.2024 - Current
- Supervised, trained and coached team of medical assistants.
- Supervised and trained medical staff on procedures for patient intake, examinations and treatments to ensure compliance with protocols.
- Conducted regular quality assurance checks to ensure that all safety protocols were being followed properly.
- Monitored inventory levels of medical supplies and equipment to ensure consistent availability for patient care.
- Organized charts, documents and supplies to enhance team workflow and efficiency.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Provided guidance and support for new employees during their orientation period.
Certified Medical Assistant
Certified Medical Assistant
01.2021 - Current
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Provided support to physicians during consultations by recording patient histories accurately and documenting treatment plans accordingly.
- Relayed patient messages to physicians regarding concerns, condition updates, and refill requests to ensure timely treatment.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Educated patients on medications, procedures, and physician instructions to enhance understanding and compliance.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed Fibroscan tests, in-clinic Bravo tests, and capsule endoscopies.
- Conducted testing of software and systems to ensure quality and reliability.
Assistant Store Manager
Family Dollar
01.2020 - 01.2021
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Managed inventory to ensure availability of popular items and reduce stockouts.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Enhanced customer satisfaction while leading high-performance teams.
- Oversaw cash handling processes to ensure transaction accuracy and resolve discrepancies.
- Supervised cash handling processes to ensure accuracy of transactions.
- Conducted walk-throughs to identify and address issues affecting store appearance and professionalism.
Front-End Team Lead
Walmart
01.2012 - 01.2020
- Led and mentored team members, fostering skill development and enhancing team cohesion.
- Coached team for success by using corrective action processes.
- Allocated work tasks and established priorities to improve workflow efficiency.
- Coordinated recruitment, onboarding, and training of new team members to facilitate quick adaptation to company standards.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Ensured accurate financial reporting and bank deposit staging.
- Obtained certification in heavy machinery operation to ensure compliance with industry standards.
Education
Completion of Course - Billing And Coding
Healthstaff Training Institute
601 S Milliken Ave Ste A, Ontario, CA 9176103-2026
CMA Certification -
Charter College
2000 Outlet Center Dr #150, Oxnard, CA 9303601-2021
A.A - Arts and Humanities
Oxnard College
4000 S Rose Ave, Oxnard, CA 9303301-2019
High School Diploma -
Frontier Highschool
545 Airport Way, Camarillo, CA 9301001-2012
Skills
- EHR management
- Medical coding
- Vital signs monitoring
- Documentation management
- Workflow management
- Performance improvement
- HIPAA compliance
- Medical office administration
- Clinical leadership
- Staff oversight
- Team supervision
- Staff training
- Patient communication
- Medical terminology
- Professionalism and ethics
References
- Jessica Briviesca, 805-366-9884, M.A., Co-worker
- Genesis Vazquez, 805-228-9983, Registered Nurse, Co-worker
- Darlene Melendez, 562-302-9650, HR, Walmart
Languages
- English
- Spanish
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Certification
BSL Certification
Timeline
Lead Medical Assistant
Unio Specialty Care
12.2024 - Current
Certified Medical Assistant
Certified Medical Assistant
01.2021 - Current
Assistant Store Manager
Family Dollar
01.2020 - 01.2021
Front-End Team Lead
Walmart
01.2012 - 01.2020
Completion of Course - Billing And Coding
Healthstaff Training Institute
CMA Certification -
Charter College
A.A - Arts and Humanities
Oxnard College
High School Diploma -
Frontier Highschool