Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Deirdry De Sousa

Summary

Dynamic dental receptionist with extensive knowledge of the dentistry field who excels at treating patients and organizing treatments. Proven ability to optimize scheduling and enhance patient experiences. Renowned for being adept with a range of dental software and having exceptional communication skills, which ensure seamless operations and high patient satisfaction.

Overview

6
6
years of professional experience

Work History

Dental Receptionist /Treatment Plan Coordinator

Clayburn Dental - DentalCorp
01.2025 - Current

• Treatment Planning (Basic/Major/Invisalign/Implants)
• Greeting Patients
• Answering Phone Calls
• Scheduling Appointments
• Assisting with Insurance and Billing Inquiries
• Processing Payments
• Skilled in working with CLEARDENT software system

• Managing 4-5 dentist/ 8-10 hygienist on a daily basis

Dental Receptionist /Treatment Plan Coordinator

Oasis Dental Studio
03.2022 - 12.2024

• Treatment Planning (Basic/Major/Invisalign/Implant)
• Greeting Patients
• Answering Phone Calls
• Scheduling Appointments
• Assisting with Insurance and Billing Inquiries
• Processing Payments
• Skilled in working with CLEARDENT & CADI imaging
• Managing 2 dentist/ 2 hygienist on a daily basis

Dental Receptionist/Treatment Coordinator

Atlantis Dental - 123Dentist
05.2021 - 02.2022

• Treatment Planning
• Greeting Patients
• Answering Phone Calls
• Scheduling Appointments
• Assisting with Insurance and Billing Inquiries
• Processing Payments
• Skilled in working with TRACKER & CADI imaging

Dental Receptionist /Treatment Coordinator

Mercato Dental
07.2020 - 04.2021

• Experienced in optimization of scheduling patient appointments

• Demonstrated the ability to manage multiple priorities

• Experienced in maintaining a professional level of patient privacy

• Shaping the patient's experience and creating an exceptional first impression

• Skilled in working with CLEARDENT & CADI imaging software, CARECRU for patient communication. Scanning with Primescan intraoral scanner from Dentsply Sirona for orthodontics.

Dental Receptionist - Orthodontic & Sleep Apnea

Vancouver West Dental Associates
04.2019 - 03.2020

• Treatment Planning Invisalign/Fixed Braces
• A/R and overall duties of front desk management
• Managed Sleep Apnea clinic once a week
• Worked with 2 orthodontists and 1 sleep Apnea doctor during the week in different days

Education

Vancouver Technical Secondary
Vancouver, BC

No Degree - Medical Laboratory Assistant

Sternberg College
Surrey, BC
01-2016

Skills

  • Scheduling
  • Dental Receptionist
  • Filing
  • Accounts Receivable
  • Strong Communication(written& verbal)
  • Exceptional Interpersonal skills
  • Proficiency in dental software and office administration
  • Technical Skills: MS Office, Excel, Outlook, PowerPoint, Publisher, Jane EMR, CLEARDENT & CADI imaging software, TRACKER, CARECRU & RECALLMAX for patient communication

Languages

English
Full Professional
Spanish
Limited Working
Portuguese
Native or Bilingual

Timeline

Dental Receptionist /Treatment Plan Coordinator

Clayburn Dental - DentalCorp
01.2025 - Current

Dental Receptionist /Treatment Plan Coordinator

Oasis Dental Studio
03.2022 - 12.2024

Dental Receptionist/Treatment Coordinator

Atlantis Dental - 123Dentist
05.2021 - 02.2022

Dental Receptionist /Treatment Coordinator

Mercato Dental
07.2020 - 04.2021

Dental Receptionist - Orthodontic & Sleep Apnea

Vancouver West Dental Associates
04.2019 - 03.2020

Vancouver Technical Secondary

No Degree - Medical Laboratory Assistant

Sternberg College
Deirdry De Sousa