Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deirdre Johnson

Irvine

Summary

Compassionate caregiver with extensive experience at IHSS Adult Services Program, skilled in personal care and medication management. Enhanced resident satisfaction through effective communication and personalized care plans. Proven ability to maintain safety and cleanliness, while fostering trust and emotional support, ensuring a nurturing environment for all clients.

Overview

30
30
years of professional experience

Work History

Caretaker

IHSS Adult Services Program
10.2022 - Current
  • Provided compassionate care to residents, assisting with daily tasks such as meal preparation and personal grooming.
  • Remained alert to problems or health issues of clients and competently responded.
  • Developed strong relationships with residents and families, fostering trust and open communication.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Improved resident satisfaction by promptly addressing maintenance requests and ensuring a clean living environment.
  • Maintained accurate records of activities, incidents, and resident information for regulatory compliance.
  • Conducted daily health checks on residents, providing peace of mind for families.
  • Improved property security with implementation of updated surveillance system.
  • Implemented daily, weekly and monthly cleaning routines for staff to follow.
  • Trained and mentored new staff on cleaning and safety protocols.
  • Managed medication schedules and refills, ensuring adherence to prescribed treatments and therapies.
  • Coordinated with healthcare professionals to provide comprehensive care for residents.
  • Addressed emergency situations with calm and efficiency, ensuring resident safety.
  • Trained new staff members, ensuring high standard of care across team.
  • Maintained safe and clean environment, ensuring compliance with health and safety standards.
  • Improved communication with families, providing regular updates on their loved ones' care.
  • Developed personalized care plans, addressing unique needs of each resident.
  • Enhanced living spaces, leading regular maintenance and repair efforts.

Customer Service Representative

Homedepot
05.2007 - 08.2016
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Merchandise

Nabisco
01.1996 - 01.2001
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Updated pricing and signage to complete product displays and educate customers.
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Verified products appeared at correct locations in proper quantities.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.

Housekeeping Room Attendant

Marriott
08.1995 - 1997
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors

Education

Associate of Arts -

Cerritos College
Norwalk, CA

Skills

    Housekeeping tasks

    Personal care

  • Safety awareness
  • Meal preparation
  • Compassionate caregiving
  • Personal hygiene maintenance
  • Medication distribution
  • Medication reminders
  • Emotional support
  • Nutrition monitoring
  • Companionship skills
  • Transportation assistance
  • Preventive Maintenance

Timeline

Caretaker

IHSS Adult Services Program
10.2022 - Current

Customer Service Representative

Homedepot
05.2007 - 08.2016

Merchandise

Nabisco
01.1996 - 01.2001

Housekeeping Room Attendant

Marriott
08.1995 - 1997

Associate of Arts -

Cerritos College

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Deirdre Johnson