Deirdre Fleming
Saskatoon,SK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills . Ready to help team achieve company goals.
Overview
18
18
years of professional experience
Work History
Income Assistance Worker
Government of Saskatchewan
05.2018 - Current
- Managing caseloads of over 150 clients. Working as team member to deliver services to families and individuals receiving financial assistance under various Saskatchewan Income Assistance programs, determine eligibility for social assistance,
- Working with clients to establish knowledge and awareness of community organizations to support individuals needs and to develop plans for enhanced independence self-sufficient to individuals and family.
- Supporting clients to develop using MI (Motivational Interviewing] as client centered, directive method for enhancing intrinsic motivation to change by exploring and resolving ambivalence.
- Applied effective time management techniques to meet tight deadlines.
- Cultivated interpersonal skills by building positive relationships with others
- Delivered services to customer locations within specific timeframes
- Excellent communication skills, both verbal and written
Eligibility Review Worker
Government of Saskatchewan
01.2018 - 05.2018
- Providing specific detailed information and resolve problems regarding client eligibility and validity of information reported to various Income Assistant programs, which includes Home visits, client interviews
- Eligibility Review Worker (ERW) provides verification and supports client program eligibility which may result in changes and benefits being held suspended and cancelled
- Ability to complete complex calculation to determine accurate entitlement
- Model core values and service excellence within work environment.
Program Worker
Quint Development Corporation
03.2015 - 10.2016
- Working with women who have children, that have been placed in care, or who may be at risk of having their children placed in such care, and in need of variety of supports to help create path toward independent living, positive parenting and self-reliance.
- Assisted clients with obtaining housing, employment and support resources
- Supported clients through development of new life skills, obtaining resources and transitioning back to society
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks
- Assisted in gathering of program data to compose thorough monthly reports
- Assisted youth with special conditions to meet basic needs
- Performed clerical organization, answered phones and filed documentation for program manager
- Helped create comprehensive program to meet client and family needs
- Provided general program information and assistance
- Built partnerships with related organizations to develop support and gain greater attention for important issues
- Coordinated and managed volunteer activities for community service projects
- Tracked service activities and outcomes against outlined plans and goals
- Supervised activities and events for large groups
- Analyzed program information to present innovative solutions to program supervisors
- Managed cases of clients receiving social or community service support
- Helped clients navigate social services system and access needed resources
- Gathered opinions and support from grass-roots supporters to solidify group position
- Coordinated with different service providers to meet clients' individual needs
- Cultivated strong network of providers delivering necessary assistance to clients in community
- Kept case files updated, accurate and aligned with requirements
- Created educational materials to convey important information to service recipients
- Led group discussions and activities to meet different community needs
- Educated young people about strategies for driving discussions and promoting social changes
- Maintained internal database of service workers, participants, activities and other relevant details
- Communicated clearly with program staff and participants through written and digital correspondence
- Detailed all aspects of events and programs in reports that were disseminated to proper personnel
- Facilitated community outreach to expand participation and support
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns
- Managed information flow on behalf of program supervisors using digital organizational systems
- Scheduled conference rooms, prepared agendas, and maintained calendars to prepare for meetings and events
- Approached issues proactively to best meet current and future community needs
- Created safe and positive environment that was conducive to learning and entertaining activities
Education Assistant
Saskatoon Public Schools
08.2014 - 03.2015
- Working with students in Elementary schools to develop their overall wellbeing socially and academically
- Working with challenging children grade 1-3 through Structured Programme.
- Took attendance, graded assignments, and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues
- Reported on student progress, behavior, and social skills to parents
- Prepared teaching materials and set up audio-visual equipment for lead teacher
- Distributed learning materials such as worksheets, textbooks and group assignments
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Maintained inclusive learning environment to enable students to gain maximum benefit from lessons
- Participated in professional development opportunities and attended in-services and seminars
- Assisted classroom teacher in supervising snack time and indoor and outdoor play
- Prepared instruction materials, constructed bulletin boards, and set up work areas
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
- Tutored struggling students individually and in small groups to reinforce learning concepts
- Monitored student classroom and outdoors activities to promote student safety
- Prepared instructional materials for group and one-on-one use to comply with established curriculum
- Tailored lesson plans for students with emotional and cognitive disabilities
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher
- Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security
- Supervised students in common areas such as cafeteria, library and playground
- Administered tests and assessments to evaluate student progress and performance
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency
- Supervised students on field trips for safety and proper behavior in public settings
Education & Training Coordinator
South Kerry Development Partnership Limited
01.2010 - 03.2014
- Work with pre-schools, Elementary and High schools and agencies to improve outcomes for young people at risk
- Work with communities' ethnic minority groups and agencies to raise awareness of supports and program’s available, and address mental health and substance misuse issues through education and training
- Manage budgets to run Programs in Elementary, High School & 3rd level Education in South Kerry, Ireland
- Supporting staff with implementing and developing plans for children, Young people and Adults in supporting their overall wellbeing
- Delegate work to employees setting goals and overseeing team work and progress
- Collaborating with human resources department to identify, interview and hire employees
- Organizing training and Professional development for employees to participate in
- Providing work schedule, Vacation leave, paid time off and emergencies
- Organizing team meetings and Evaluating employee performances.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes
- Applied specialized teaching techniques to reinforce social and communication skills
- Provided support to help students with special needs learn and grow
- Tailored lesson plans for students with emotional and cognitive disabilities
- Collaborated with parents and guardians to increase support and provide best learning environment
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives
Community Development Officer
01.2008 - 01.2010
- Circulation of information on best practice in employment, management of services, development and delivery of services in partnership with children and parents through Manager's Network, Childcare Network
- Organized Child Well-Being Conference in December 2008 which was attended by over 200 delegates.
- Built partnerships with related organizations to develop support and gain greater attention for important issues
- Approached issues proactively to best meet current and future community needs
- Developed short- and long term community development strategies to draw businesses and consumers to rural areas
- Maintained internal database of service workers, participants, activities and other relevant details
- Coordinated with different service providers to meet clients' individual needs
- Facilitated community outreach to expand participation and support
- Cultivated strong network of providers delivering necessary assistance to towns and rural communities
Early Years Coordinator
Traveller Education Service
01.2005 - 01.2007
- Adaptable and proficient in learning new concepts quickly and efficiently
- Identified issues, analyzed information and provided solutions to problems
- Strengthened communication skills through regular interactions with others
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Delivered services to children, young people families locations within specific timeframes
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Demonstrated leadership skills in managing projects from concept to completion
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
- Volunteered at local community organizations, providing assistance with day-to-day operations
- Proven ability to learn quickly and adapt to new situations
- Demonstrated strong organizational and time management skills while managing multiple projects
- Resolved problems, improved operations and provided exceptional service
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Demonstrated creativity and resourcefulness through the development of innovative solutions
- Paid attention to detail while completing assignments
- Skilled at working independently and collaboratively in a team environment
- Worked flexible hours across , weekend and holiday shifts
Education
NVCI-Nonviolent Crisis Intervention Training -
Saskatoon
Sasaktoon08.2014
Be Aware Prevention Suicide-Training for Facilitators of the Peer Support Education Programme-Certificate Awarded -
Killarney Community College
KILLARNEY CO KERRY Ireland04.2012
Drugs & Alcohol Awareness Training-Certificate Awarded -
Killarney Community College
Killarney Co .Kerry Ireland03.2012
Keeping Safe Training- Certificate Awarded -
Killarney Community College
Killarney Co Kerry Ireland02.2012
ASIST-Applied Suicide Intervention Skills Training-Certificate -
Community College Cahersiveen
Cahersiveen Co Kerry Ireland02.2011
Behind Closed Doors Training-Tackling Violence & Abuse in Families and Relationships- Certificate Awarded -
Killarney Community College
Killarney Co Kerry Ireland01.2012
Strengthening Families Programme- Certificate Awarded -
Ballyspillane Community Resource Centre
Killarney Co. Kerry Ireland07.2011
Child Protection in Sports- Certificate -
Killarney Community College
Killarney Co. Kerry Ireland01.2013
Bachelor’s Degree - Youth & Community Work
University College Cork Ireland
Co. Cork Ireland 05.2012
Diploma - Nursery Nursing
College of Northwest London
Dudden Hill Lane, London England 06.1999
Skills
- ,Managing Staff
- Developing links between families and Services
- Excellent Communication
- MS Office
- First Aid/CPR/Mental Health First Aid
- NVCI-Nonviolent Crisis Intervention Training
- ASIST-Applied Suicide Intervention Skills
- Motivational Interviewing Advance Training
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Income Assistance Worker
Government of Saskatchewan
05.2018 - Current
Eligibility Review Worker
Government of Saskatchewan
01.2018 - 05.2018
Program Worker
Quint Development Corporation
03.2015 - 10.2016
Education Assistant
Saskatoon Public Schools
08.2014 - 03.2015
Education & Training Coordinator
South Kerry Development Partnership Limited
01.2010 - 03.2014
Community Development Officer
01.2008 - 01.2010
Early Years Coordinator
Traveller Education Service
01.2005 - 01.2007
NVCI-Nonviolent Crisis Intervention Training -
Saskatoon
Be Aware Prevention Suicide-Training for Facilitators of the Peer Support Education Programme-Certificate Awarded -
Killarney Community College
Drugs & Alcohol Awareness Training-Certificate Awarded -
Killarney Community College
Keeping Safe Training- Certificate Awarded -
Killarney Community College
ASIST-Applied Suicide Intervention Skills Training-Certificate -
Community College Cahersiveen
Behind Closed Doors Training-Tackling Violence & Abuse in Families and Relationships- Certificate Awarded -
Killarney Community College
Strengthening Families Programme- Certificate Awarded -
Ballyspillane Community Resource Centre
Child Protection in Sports- Certificate -
Killarney Community College
Bachelor’s Degree - Youth & Community Work
University College Cork Ireland
Diploma - Nursery Nursing
College of Northwest London
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