Deidre Coates

Work History

The Ten Spot

07.2020 - Current

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Oversaw fast-paced front desk operations and guests' needs at busy facility

Private Household

06.2003 - 06.2023

Used positive reinforcement techniques to promote patience and other good behaviors in children.
Set and enforced rules to maintain children's safety and created welcoming, caring environments for all children.
Kept notes of behavior issues, food served and medications administered to children.
Assisted with housework such as laundry and cooking.
Managed day-to-day operation of home to comply with family's orders.

Casper

12.2018 - 03.2020

Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts.
Reached out to prospective leads through cold calling, applying variety of established selling methods.
Trained, coached and mentored new sales associates for maximum performance.
Sold over $175k in products in one year.
Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Up-sold and cross-sold products effectively, driving sales and increasing revenue.

Oaks n Acrons

08.2016 - 07.2018

Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Evaluated employee performance and coached and trained to improve weak areas.
Maintained compliance with company policies, objectives and communication goals.
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Engaged with children on individual basis to build positive relationships and promote learning.

Second Cup

04.2010 - 05.2016

Maintained accurate inventory counts to meet customer demands and sustain operations.
Created new training guidelines, and provided staff orientation and training.
Designed and adjusted work schedules to meet business demands.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.