DEIDRA KEELING
Coquitlam,BC
Summary
As a highly motivated and results-driven administrative professional with a passion for delivering exceptional customer service; seeking a new challenge as a strata property manager is very exciting. Having extensive experience and a proven track record of success in managing office operations, coordinating administrative tasks, managing budgets, negotiating contracts and overseeing of maintenance and repair projects, the skills and confidence have been built to effectively manage strata properties. With a keen eye for detail and the diligence to meet deadlines onetime, all tasks and projects are completed to the highest standard. Having strong communication skills and the ability to work collaboratively with others makes the property management role ideal for me.
Overview
17
17
years of professional experience
Work History
Administrative Coordinator
Canamark Property Services Ltd.
04.2019 - Current
- Oversaw daily operations, including managing staff schedules, coordination meetings and appointments, and overseeing inventory and supplies
- Answered phone calls and responded to customer inquiries, vendors and other external contacts and provided first-rate customer service
- Developed cost-effective strategies and ensured adherence to budget standards
- Managed weekly site visits to ensure ongoing projects were running smoothly and online
- Prepared detailed documents and reports in adherence administrative processes
- Developed and implemented organizational systems to streamline daily operations
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills
- Collaborated with necessary team members to complete weekly processing of billing and accounts receivables
- Reviewed and completed bi-weekly payroll for approximately 20 employees
Administrative Assistant
Kooner Hospitality Group Ltd.
12.2016 - 04.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Developed strategies to streamline and improve office procedures
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services
- Managed department budgets and generated financial reports for management review
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
- Supported company leaders by managing budgets, scheduling appointments and organizing itineraries
Office Manager
Green Cross Society Of BC
03.2006 - 11.2013
- Managed all office administrative duties efficiently, ensuring smooth daily operations
- Conducted interviews and provided training for new employees, fostering cohesiveness which resulted in productive team members
- Created comprehensive office procedure manuals, improving daily workflow and ensuring consistent practices were maintained
- Organized various weekly in-office staff meetings and Annual General Meetings (AGM)
- Assisted many Board of Directors with various administrative tasks, including minutes, producing reports & implementing new procedures when required
- Remitted Employment Insurance (EI), Canada Pension Plan (CPP), Income Tax deductions for Canada Revenue Agency (CRA) online
- Issued Records of Employment (ROEs) and prepared T4s annually, electronically submitting to ensure compliance with tax regulations
- Controlled finances & set yearly budgets to lower costs
Education
Strata Management License - Strata Property Management
UBC Sauder School of Business
Vancouver, BC05.2023
Office Administration Diploma - Office Administration
Vancouver Community College
Vancouver, BC2018
Income Tax Certification - Income Tax
H&R Block Tax School
Surrey, BC2010
Payroll Certification - Accounting
AOL
Surrey, BC2006
Skills
- Customer Service, Client Correspondence & Conflict Management
- Proficient in Microsoft Office, Excel, Teams, Trello, Asana, VeriClock & Quick-books
- Budget Administration, Financial Tracking, Financial Reporting & Account and Ledger Reconciliation
- Excellent Multitasking Abilities, Organizational Skill & Time Management
- Building Operations & Preventative Maintenance
- Vendor Liaising and Management
- Meeting coordination & Project Management
Timeline
Administrative Coordinator
Canamark Property Services Ltd.
04.2019 - Current
Administrative Assistant
Kooner Hospitality Group Ltd.
12.2016 - 04.2019
Office Manager
Green Cross Society Of BC
03.2006 - 11.2013
Strata Management License - Strata Property Management
UBC Sauder School of Business
Office Administration Diploma - Office Administration
Vancouver Community College
Income Tax Certification - Income Tax
H&R Block Tax School
Payroll Certification - Accounting
AOL
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