Degen Noble
Toronto,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Over five years of guest service and client experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Valet Manager
Four Seasons Hotel
05.2023 - 09.2023
- Resolved customer complaints or problems to decrease escalation issues to corporate.
- Implemented strategies to enable team members to provide quality services to clients.
- Assigned duties or work schedules to employees for adequate shift coverage.
- Trained service staff on latest policies and procedures.
Guest Services Associate
Fairmont Banff Springs
05.2022 - 09.2022
- Booked appointments, accepted payments and answered guest questions.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
Events Assistant
Yellow House Events
05.2021 - 09.2021
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
Maintenance Technician
The Ojibway Club
05.2020 - 09.2020
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns
- Handled day-to-day tasks such as picking up food for grocery store and restaurant
- Delivered outstanding service to all customers of the club allowing continued customer relations
- Quickly responded to and troubleshoot any maintenance calls.
Dock Attendant
The Ojibway Club
07.2019 - 08.2019
- Activated fuel pumps and filled fuel tanks with gasoline or diesel fuel
- Collected cash payments from customers or charged purchases to credit cards
- Suggested and explained recommended services to meet customer needs and resolve specific issues.
Sailing Instructor
The Ojibway Club
07.2018 - 08.2018
- Tracked attendance, student performance, weather and other required information for permanent records
- Completed re-certification and continuing education requirements related to safety and boating knowledge
- Delivered group lectures and hands-on demonstrations to instruct students.
Education
Bachelor of Arts - Political Science
Dalhousie University
Halifax, NS05.2024
Skills
- Information Confidentiality
- Attention to Detail
- Guest Flow Management
- Problem-Solving
- Customer service excellence
Certification
Bronze cross and smart serve certified.
Accomplishments
- Deans list honouree in first semester of 2022.
- Graduated with honours from High School.
Activities
Jr. B hockey player who balances both hockey and university schooling.
Languages
English
Timeline
Assistant Valet Manager
Four Seasons Hotel
05.2023 - 09.2023
Guest Services Associate
Fairmont Banff Springs
05.2022 - 09.2022
Events Assistant
Yellow House Events
05.2021 - 09.2021
Maintenance Technician
The Ojibway Club
05.2020 - 09.2020
Dock Attendant
The Ojibway Club
07.2019 - 08.2019
Sailing Instructor
The Ojibway Club
07.2018 - 08.2018
Bachelor of Arts - Political Science
Dalhousie University
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