DEY SAMUEL KWADZO
Ave Dzadzepe
Summary
Dynamic Banking Officer with a proven track record at Ultimate Cooperative Credit Union, excelling in financial strategy and client relationship management. Successfully developed tailored financial plans, enhancing customer satisfaction and driving profitability. A passionate team leader with a keen attention to detail, dedicated to fostering positive client experiences and resolving issues effectively.
Overview
7
7
years of professional experience
Work History
Banking Officer
Ultimate Cooperative Credit Union
Akatsi
03.2018 - 05.2024
- Advised customers on how best to manage their finances according to their individual goals.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Determined whether members were eligible for new services.
Supervisor
Top Oil
Ave Dakpa
01.2017 - 08.2018
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
Education
WASSCE - Business
Ave Senior High School
Volta Region - Ave Dakpa 07-2017
BECE -
Ave Havi Junior High School
Volta Region - Ave Havi07-2014
Skills
- Financial strategy
- Customer service
- Risk assessment
- Team leadership
- Client relationship management
- Attention to detail
- Employee training
Languages
English
First Language
Ewe
Advanced (C1)
C1
Twi
Advanced (C1)
C1
Accomplishments
- Choir President - Ave Senior High School
- Compound Overseer - Ave Senior High School
Timeline
Banking Officer
Ultimate Cooperative Credit Union
03.2018 - 05.2024
Supervisor
Top Oil
01.2017 - 08.2018
WASSCE - Business
Ave Senior High School
BECE -
Ave Havi Junior High School