Deepti Srihari C
Saskatoon,SK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Citibank
03.2024 - Current
- Assisted customers with account inquiries and banking services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed transactions accurately using banking software and systems.
- Collaborated with team members to ensure seamless service delivery.
- Maintained customer records in compliance with privacy regulations and company standards.
- Provided training support to new employees on customer service protocols.
- Handled escalated issues, ensuring timely resolution to maintain customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Bachelor of Science -
KL University
Skills
- Banking software
- Customer service
- Complaint resolution
- Transaction processing
Timeline
Customer Service Representative
Citibank
03.2024 - Current
Bachelor of Science -
KL University