DEEPTI WALIA
Whitby,ON
Summary
Detail-oriented team player with strong organizational skills. Proven ability to effectively manage multiple projects simultaneously while maintaining a high degree of accuracy. Adept at prioritizing tasks and meeting deadlines in fast-paced environments. Demonstrated track record of collaborating with cross-functional teams to achieve shared goals and deliver exceptional results.
Overview
14
14
years of professional experience
Work History
Bilingual Capabilities Coach
TD Life and Health Facilitation and Development
01.2022 - Current
- Plan and strategize for new hire cohort
- Create, develop, and improvise on training materials
- Training the new hire class on developing a deep understanding to the business
- Providing constructive feedback to new hires by call listening
- Hold team members accountable for their Smart Action Plan
- Conduct frequent Reward and Recognition programs
- Deliver Sales training of (MAC- Maximizing Advice Conversation) to the entire team of specific Line of business.
Author
Langer's International Pvt. Ltd.
01.2019 - Current
- Hold Authorship for French language books
- Book title series - Idées
Bilingual Service / Sales advisor
TD Life and Health Insurance
01.2020 - 01.2022
- Assist existing TDI client on daily basis with their queries and bridging gaps in their insurance
- Always aiming for an impactful and legendary conversation with Clients while meeting and exceeding targets
- Helping Canadian families take the best decision when it comes to Life and Health Insurance policies
- Facilitating Compliance being SME for peers by organizing Weekly Compliance Quiz
- Support Management team by Peer Coaching for new hires as and when required.
- Interim TM for a month during Team Manager's absence
French Teacher/Coordinator
Scholars Education Centre
01.2019 - 01.2020
- Customize plans best suited for individual needs
- Lead the team by facilitating resources for them
French Teacher
Arwachin International School
01.2013 - 01.2018
- Prepared engaging lesson plans and educated students at all levels
- Documented progress of each child and analyzing their growth
French Teacher
Maxfort School
01.2011 - 01.2013
- Implemented and enriched programs in accordance with curriculum objectives.
Education
Aspiring People Leader Program -
TDI Practice Management
Diplôme Superior de la langue Française -
CLA Université Besançon, France
DELF ((Diploma of French-language studies) Diploma B2 -
Alliance Française de Delhi
Banking and Financial Services Diploma -
Canadian College of Business
01.2020
Bachelor of Arts -
Delhi University
01.2011
Advance Diploma in French Language -
Delhi University
01.2008
Skills
- Performance Improvement
- Consultative Communication
- Coaching and Mentoring
- Instructional Design
- Content Development
- Training Program Development
- Project Management
- Post-secondary education in financial services with a strong business acumen and financial industry knowledge
- Posses' strong knowledge of computer information systems including MS Word, Excel, Outlook & SharePoint
- Committed to high level of quality and service excellence
- Passionate about sales and service and capable to foster strong relationships to create a positive environment
- Excellent communication and organizational skills
- Able to multi-task and prioritize work activities appropriately
Upskilling
LSS- Lean six sigma- white belt in process by LMS.
Bankinglicenses
- Canadian Investment Funds Course (CIFC) license from IFSE Institute. - 12/2019
- Conduct and Practices Handbook (CPH) - 08/2019
- Life License Qualification Program (LLQP) - 01/2021
Languages
English
Native or Bilingual
French
Full Professional
Timeline
Bilingual Capabilities Coach
TD Life and Health Facilitation and Development
01.2022 - Current
Bilingual Service / Sales advisor
TD Life and Health Insurance
01.2020 - 01.2022
Author
Langer's International Pvt. Ltd.
01.2019 - Current
French Teacher/Coordinator
Scholars Education Centre
01.2019 - 01.2020
French Teacher
Arwachin International School
01.2013 - 01.2018
French Teacher
Maxfort School
01.2011 - 01.2013
Aspiring People Leader Program -
TDI Practice Management
Diplôme Superior de la langue Française -
CLA Université Besançon, France
DELF ((Diploma of French-language studies) Diploma B2 -
Alliance Française de Delhi
Banking and Financial Services Diploma -
Canadian College of Business
Bachelor of Arts -
Delhi University
Advance Diploma in French Language -
Delhi University
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